Question about ACD and MWI

[Judahbenhur69]

Hello all,
We have an extension set up as an acd, with ncfw to voicemail. How do I get the message indicator light to work? I thought I could just add an appearance to someone's phone and they would see the line blinking indicating a message. Am I missing something in CLS?

Thanks

This line will never need to make calls, just go straight to voicemail and someone will check for msgs.

 

[pbxn]

Check the message waiting indicator in mail/call pilot. Make sure the new set you want to have lit is listed in the mwi_dn section of the mailbox. Also may need to mwa in the class of service of the phone

 

[EddieDuece]

Try adding the following;

Key 11 XMWK 3353 7700

and CLS LMPX

The 3353 is the Call pilot CDN and the 7700 is the ACD DN

 

[johnpoole]

that will work IF you can put a line appearence on the set of 3353. otherwise you need rmwk.. best way is to make the voice mail dn a scn on the a set and just add mwa lmpx and the xmwk key..

john poole
bellsouth business
columbia,sc