Q-Calls for Time Threshold 1

[SF0751]

We are on CM 3.1, Call Center release 3.0, with EAS. One of my departments wanted to change their q-calls button on their telephone. It was previously set up for a threshold of 10 calls in queue, they wanted it changed to begin flashing when the oldest call reached 30 seconds in queue. Here is a copy of the hunt group form:

                                  HUNT GROUP

            Group Number: 10                               ACD? y
              Group Name: MEMBER SERVICES                Queue? y
         Group Extension: 7010                          Vector? y
              Group Type: ead-mia
                      TN: 1
                     COR: 50                   MM Early Answer? n
           Security Code:               Local Agent Preference? n
 ISDN/SIP Caller Display:

             Queue Limit: 150
 Calls Warning Threshold:      Port:
  Time Warning Threshold: 30   Port:

The q-calls light does come on, however, it will not flash when the time warning threshold has been reached. Any ideas?

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison

 

[gblucas]

Change the button to "q-time" and it will fix your problem.

gblucas

 

[SF0751]

<slaps self on forehead> Thank you very much, I was staring so hard at the hunt group form I never thought about the button assignment.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison