Proper Handling of SIP IVR to Outbound T1 on IPO500v2 1

[dozierl7581]

We currently have an internal IVR (Voxeo) setup via SIP to our IP Office. I am trying to determine the proper way to allow the IVR to dial out over the T1 on the IP Office. We currently have it setup and working by setting up an incoming call route as follows

7 is our outbound access code.

Line Group: 18 (IVR SIP)
Incoming Number: 7XXXXXXXXXX
Destination: 7#

While this works the config complains that # can only be used by itself or in quotes. Using this method we also have to have another for long distance "71XXXXXXXXXX", etc. which seems klunky.

Can anyone provide some input on the best way to do this?

Thanks in advance,

Lee

 

[amriddle01]

Why do you have the # in there? This is the way to do it though

 

[dozierl7581]

Thanks.

I initially tried 9N for the number and N as the destination, but that didn't seem to work. After fighting with it a while I used the route above and it worked. Per the help document:

"A # matches all X wildcards in the Incoming Number field. For example, if the Incoming Number was -91XXXXXXXXXXX, the Destination of "#" would match XXXXXXXXXXX."

I was hoping there was a "Dial any number" that comes from the IVR. The IVR dials out oncall personnel when a call comes in from a certain number.

 

[amriddle01]

There is a "dial any number" way, leave incoming number blank and use the destination of . (just a dot) the . will also work with your 7xxxxxxx code

 

[dozierl7581]

Thank you for the help! Worked great! Had a small issues where the calls were adding 00 to the front because it was detecting the call as international for some reason. This caused the short codes lookup to fail. Removed the prefix from the SIP line and seems to be working well.

Thanks again,


Lee