Programming RANs? 1

[takmsdsm]

I need to setup a RAN on my M1 11c. This will be for the RAN 1 and RAN 2 for the ACD. Any help on this? I have the RAN machine and a blank recording. I want it to play the short half second blank message then go to the hold music. Its set up on channel 3 i believe of the universal card.

 

[dlesap]

Which type of card? MIRAN or interface to external source? Give Nortel reference.

 

[takmsdsm]

Nortel Digital Announcer (seperate unit) wired into a Nortel Universal Trunk Card.

 

[johnpoole]

here's the route, built in 16, printed in 21

REQ: prt
TYPE: rdb
CUST 0
ROUT 79

TYPE RDB
CUST 00
ROUT 79
DES  RAN
TKTP RAN
NPID_TBL_NUM   0
VTRK NO
RTYP LVL
GRD PLAY
REP  1
POST ATT
RANH
STRT IMM
WAIT RGB
BDCT YES
ASUP CO
ACOD 8028006
TARG
CDR  NO
MUS  NO
RACD NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
AACR NO

here's a trunk, you will need more then one, built in 14, printed in 20

PT0000
REQ: prt
TYPE: tnb
TN   056 1 05 01
DATE
PAGE
DES

DES  RAN
TN   056 1 05 01
TYPE RAN
CUST 0
XTRK EXUT
TIMP 600
BIMP 600
AUTO_BIMP NO
RTMB 79 1
CONN 14
DATE 30 NOV 2005

note the conn 14, i have lic to give more then one caller access to this ran, saves hardware


john poole
bellsouth business
columbia,sc

 

[johnpoole]

without that turned on i would need 14 ran trunks in that route to give the same service

john poole
bellsouth business
columbia,sc

 

[takmsdsm]

wow thanks for the help John. I am relatively new to this (never touched a pbx before feb.) so im trying to learn quickly. This site has been invaluable so far.

 

[takmsdsm]

OK, so i set up the ran routes for ran 1 as route 21 and ran 2 as 22

here is my acd setup

>ld 23
ACD000
MEM AVAIL: (U/P): 1177705 USED U P: 152343 46207 TOT: 1376255
DISK RECS AVAIL: 456
ACD DNS AVAIL: 297 USED: 3 TOT: 300
REQ prt
TYPE acd
CUST 0
ACDN 5600

TYPE ACD
CUST 0
ACDN 5600
MWC NO
DSAC NO
MAXP 12
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 21
FRT 10
SRRT 22
SRT 6
NRRT
FROA NO
NCFW
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN AGT
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 1
TOFT 150
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 5
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO

the problem im getting now, is that i still only get ringing when i am making test calls in. It doesnt play the RANs and it doesnt switch over to the hold music. Did I do something wrong?

 

[takmsdsm]

This is the setup of the Trunk card...

REQ PRT
TYPE: tnb
TN 8
CDEN
CUST
DATE
PAGE
DES

TN 008 0 00 00
TYPE MUS
CUST 0
XTRK XUT
TIMP 600
BIMP 600
RTMB 5 1
CFLP 29
DATE 14 JUN 2005

TN 008 0 00 02
TYPE RAN
CUST 0
XTRK XUT
TIMP 1200
BIMP 600
RTMB 21 2
DATE 25 MAY 2006

TN 008 0 00 03
TYPE RAN
CUST 0
XTRK XUT
TIMP 1200
BIMP 600
RTMB 21 3
DATE 25 MAY 2006

TN 008 0 00 04
TYPE RAN
CUST 0
XTRK XUT
TIMP 1200
BIMP 600
RTMB 21 1
DATE 25 MAY 2006

TN 008 0 00 05
TYPE RAN
CUST 0
XTRK XUT
TIMP 1200
BIMP 600
RTMB 22 1
DATE 25 MAY 2006

TN 008 0 00 06
TYPE RAN
CUST 0
XTRK XUT
TIMP 1200
BIMP 600
RTMB 22 2
DATE 25 MAY 2006

This is the setup of Route 21

REQ PRT
TYPE: rdb
CUST 0
ROUT 21
DES 1ST_RAN_ROUTE
TKTP RAN
NPID_TBL_NUM 0
RTYP CON
GRD IDLE
REP 1
POST DIS
STRT DDL
WAIT RGB
BDCT NO
ASUP YES
ACOD 2003
TARG 01
CDR NO
MUS NO
RACD NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
AACR NO

and route 23

REQ PRT
TYPE: rdb
CUST 0
ROUT 22

TYPE RDB
CUST 00
DMOD
ROUT 22
DES 2ND_RAN_ROUTE
TKTP RAN
NPID_TBL_NUM 0
RTYP CON
GRD IDLE
REP 1
POST DIS
STRT DDL
WAIT RGB
BDCT NO
ASUP YES
ACOD 2004
TARG 01
CDR NO
MUS NO
RACD NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
AACR NO

Are the ACOD something i make up, or is this something that is set somewhere... the 2003 and 2004 are something i made up...


Here is a picture of the wires punched down from the RAN machine... strange setup... the funny thing is that this is the way it was setup on our old m1 pbx that had the acd and rans working... and i can only assume it was copied over correctly.

 

[SStieferman]

the problem im getting now, is that i still only get ringing when i am making test calls in. It doesnt play the RANs and it doesnt switch over to the hold music. Did I do something wrong?
"

Are you sure that your call is queueing or the agent phone is not ringing?

You may want to add the following key to your test agent phone to display waiting calls:

Supervisor phone
key x DWC "queue number"

 

[takmsdsm]

There are only two phones set up for the ACD and they are both next to me. I can have both on MSB or logged out, and the line still rings. I also tried to have 1 phone logged in, made a test call, and dialed into the acd from another line and that one just rang as well.

 

[Nortellian]

i am no expert and just going by random memory. If this is the first acd queue you may have to set up a scb block first. Not sure. Also make sure key 0 looks something like key 0 acd 5600 0 xxxx.

 

[takmsdsm]

i do have an SCB set up already. key 00 is setup like above.

 

[takmsdsm]

ok, i set the TGAR on my phone to 0, and i can dial into my my trunks and hear the ran messages. but they still will not play when someone dials into my ACD. any other ideas on what to look for?

 

[johnpoole]

set froa to yes for testing, unless you have an agent on a call, testing rans; can fool you... log one agent in, call that set, then place a second call... that is normal interlia wireing, your getting acod access, lets play with your acd group.. the only step left

john poole
bellsouth business
columbia,sc

 

[takmsdsm]

OMG it works! god i have never been so happy . i have been so stressed out over this stupid ACD. Thank you so much everyone for your help.