Problems with RealTek Ethernet Adapter

[qmann]

My boss has a laptop that he connects to our network. All of a sudden he cannot connect. It is a windows xp laptop, it has a built in Realtek Ethernet adapter and the drivers are now current ( i updated them thinking they may have been corrupt). The line is definately working as i tried other laptops. There is absolutely no response (tried pinging) and it is saying that the network cable is unplugged. I do not believe it is a network issue. i believe it may be a hardware issue. He has a wireless network connection as well but i have disabled that. (The lights on the ethernet connection are non-responsive when connected RG46) He says that he has done absolutely nothing. I need help.. Thanks

 

[allteltec]

Bent pins on rj45 jack ? I have a Vvo N600c Compaq that i tryed to plug the cable in upside down and bent the pins.
other then bent pins if you have not removeing and have the system reinstall.

 

[bcastner]

If the notebook is still under warranty, send it for repair.

Member allteltec's thoughts of damage to the pins is perfectly believable; I have seen it several times when the notebook is brought home or used in traveling, and someone trips over the cord.

In the alternative, a 10/100 replacement PCMCIA adapter is very inexpensive anymore. Use Device Manager to disable the onboard Realtek adapter.

 

[qmann]

ya i kinda figured.. it is under warranty and it very well could be the pins.. boss is gone now so when he comes back i'll try to re-bend the pins without causing any damage. It is reading the hardware from a computer stand-point but is not reading the cable when plugged in. Thanks for your quick replies guys, i appreciate it.

 

[bcastner]

Try again at the Realtek site, as the drivers have been revised often:

http://www.realtek.com.tw/downloads/downloads1-3.aspx?series=16&Software=True

 

[qmann]

i just updated the drivers today. Stil the same problem