Problems with Manager vs VM Pro synchro

[INFPAR]

We are using IP Office 6.1(12) and VM Pro 6.1 (17).

If I change a name in the NAME feild in the manager, it doesn't replicate in VM Pro.

Any idea where to look?

 

[hairlessupportmonkey]

Because VM Pro creates its mail box based on the User field!



ACSS - SME

 

[INFPAR]

No it use the Name field under the User tab.

 

[tlpeter]

VMPro will create a new mailbox.


BAZINGA!

I'm not insane, my mother had me tested!

 

[hairlessupportmonkey]

indeed - the old mailbox remains and it creates a new one.

ACSS - SME

 

[INFPAR]

How come in my lab, if I rename a user, it automaticaly change the Folder name in the Account Folder of the VM Pro?

 

[amriddle01]

Beacause you probably change both "Name" and "Full Name" fields, "Name" is what the mailbox is generated against etc "Full Name" is what used by Dial by Name,

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[amriddle01]

BTW the docs are wrong in places, it's the Full Name that's used for caller ID not the Name as the help files say

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[hairlessupportmonkey]

unless of course you dont have the Full Name field filled out then it just uses the Name field ;-)

ACSS - SME

 

[amriddle01]

Indeed, perhaps I should say the Help files are incomplete

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[cormierjimmy]

Hi, I'm working with infpar

I've compare our lab and productions servers (both 6.1(17))

Lab is working well, Names are renammed (Yes, it did't create new mailbox but realy rename it)

on the producion server problem seem to happen since microsoft updates.

I'm running debug on production server and cannot find:
DevIO::UpdatesComplete like on our lab server after the IPO updates sequences.

Any Idea ? I will try to reinstall it tonight



Jimmy Cormier
Quebec City, Quebec, Canada
Not certified but a hard woring men
20xBCM/SRG,CS1000,7xIP Office,4xVmpro,
3x contactstore,Call Manager,AES,Nice Recording,Callsweet,IEX Totalview,Symposium,Callpilot,Kofax,

 

[tlpeter]

Why did you update the vmpro server?

BAZINGA!

I'm not insane, my mother had me tested!

 

[cormierjimmy]

Windows update was enable....
It's now disable

Jimmy Cormier
Quebec City, Quebec, Canada
Not certified but a hard woring men
20xBCM/SRG,CS1000,7xIP Office,4xVmpro,
3x contactstore,Call Manager,AES,Nice Recording,Callsweet,IEX Totalview,Symposium,Callpilot,Kofax,

 

[tlpeter]

Good thing.
Updates often break stuff.


BAZINGA!

I'm not insane, my mother had me tested!

 

[hairlessupportmonkey]

bit late if all current updates have been installed.

uninstall the recent updates


ACSS - SME

 

[cormierjimmy]

I've reinstall it and work like a charm.

It rename mailbox and all stuff linked with it

11/04 22:23:54.434 vmprov5s (09,4) 280, 9cc: MergeNewUser TEST J

11/04 22:23:54.434 SUCCESS Make Directory: C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Accounts\TEST J

11/04 22:23:54.446 Mailbox [TEST J] statistics update - new=0 unopened=0 old=0 saved=0



Jimmy Cormier
Quebec City, Quebec, Canada
Not certified but a hard woring men
20xBCM/SRG,CS1000,7xIP Office,4xVmpro,
3x contactstore,Call Manager,AES,Nice Recording,Callsweet,IEX Totalview,Symposium,Callpilot,Kofax,

 

[cormierjimmy]

Oups, that reinstall didn't work.

TFTP DEVIO process stop working near 5 or 6 AM

I will try to restart vmpro service at 6 but i can't see any error into the event log. No planned task at this our

We have 2 system install that is working and
2 system that not working with same version, same os, same hardware

I reinstall one server yesteray and reimport just mailbox and modules to check if database was corrupted but have the same error

Jimmy Cormier
Quebec City, Quebec, Canada
Not certified but a hard woring men
20xBCM/SRG,CS1000,7xIP Office,4xVmpro,
3x contactstore,Call Manager,AES,Nice Recording,Callsweet,IEX Totalview,Symposium,Callpilot,Kofax,

 

[hairlessupportmonkey]

men = man?

I know you are Canadian, but at least you are part of the common wealth and should be speaking the queens English!

I digress.

tried VM on another machine?

ACSS - SME

 

[cormierjimmy]

News on our problem,

631599274mS ERR: TFTP Write:: Too many retries (from 10.51.208.150, 57555, to 55696) file=deltaconfig/vmail

where 10.51.208.150 is our voicemail pro server

Any idea ?

Jimmy Cormier
Quebec City, Canada
Sorry, I’m french !
20xBCM/SRG,CS1000,7xIP Office,4xVmpro,
3x contactstore,Call Manager,AES,Nice Recording,Callsweet,IEX Totalview,Symposium,Callpilot,Kofax,