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Problems with coverage on Prologix system

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sostek

MIS
Sep 17, 2004
134
US
I have an incoming trunk group that I point to a fictional extension, in other words X is in the port entry.

Set the cover path for that fictional extension to bounce to a coverage group comprised of coverage answer group.

Here's the problem - it takes at least 3 rings before it gets to the correct stations in the coverage answer group.

Here's the station config 1st page:
STATION

Extension: 1328 Lock Messages? n BCC: 0
Type: 6408D+ Security Code: TN: 1
Port: X Coverage Path 1: 34 COR: 1
Name: BUSINESS INFO Coverage Path 2: COS: 1
Hunt-to Station:

STATION OPTIONS
Loss Group: 2 Personalized Ringing Pattern: 1
Data Module? n Message Lamp Ext: 1328
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english

Media Complex Ext:
IP SoftPhone? n
Remote Office Phone? n

And CP34:

display coverage path 34
COVERAGE PATH

Coverage Path Number: 34
Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 3
All? n n
DND/SAC/Goto Cover? y y

COVERAGE POINTS

Terminate to Coverage Pts. with Bridged Appearances? y

Point1: c7 Rng: Point2: attd Rng: Point3:
Point4: Point5: Point6:


In essence my question is this - how do I get a trunk group to ring at more than one phone? That's ultimately what I'm after here.



 
You could have set up Bridged apperances of the number and skip all the rest. On the others station have bridged call alerting set to "y". That should do it.

"Wise men speak because they have something to say; Fools because they have to say something."
(Plato)


 
Make it a VDN and point it to a vector that points to the extension with the coverage answer group...

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.
 
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