Problems with Computer. Has Windows XP 3

[Gwithfire]

Hi everyone,

I'm trying to help my friend but am now at a loss. Her computer was freezing on her, so she kept restarting it until the power button broke into pieces. Just telling you what she told me :0 She finally got it to at least start but now says when it starts up all she gets is a black screen with all kinds of numbers on it. I was trying to help her go into safe mode so she could maybe do a system restore, but she can't get past this black screen. Any suggestions? She doesn't have a boot disk on a floppy and only has the restore CD's that came with her computer which is around a year old now.

 

[mrmtek]

place cd in and get the cd to be the first boot device - should auto detect and reinstall - or at least repair?

let me know how you go

 

[Gwithfire]

I'll be sure and tell her tomorrow as she's really depressed. My only concern is she only has the restore CD's that came with her computer, and not the regular Windows XP. Would that matter?

 

[bcastner]

Test her RAM:

http://www.memtest86.com/#download0

http://oca.microsoft.com/en/windiag.asp

Both of these programs create bootable floppy disk images to use.

 

[Gwithfire]

She can't get online to use these 2 programs.

 

[bcastner]

Download one of them, and expand to a floppy disk you can bring to her.

 

[micker377]

Could also be a video board gone bad.

 

[Gwithfire]

Thanks