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Problems after upgrading about 20 users to Office 2003.

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djbeenie

djbeenie

Technical User
Jun 20, 2002
134
US
Now this is weird. I have about 600 users in my entire company. About 20 - 30 users have been upgraded to Office 2003 from Office 2002(XP). They are experiencing weird issues.

Problem 1: When you close any app in Office, it looks like it closes, but it is still running in the taskmanager. You have to actually go in taskmanager to close it out.

Problem 2: Sometimes when you double click an email in Outlook it jumps behind the whole Outlook app. You have to minimize Outlook to see the email you just opened.

Problem 3: One user had excel opened, and it disapeared. Again it was running in taskmanager. I doubled clicked Excell and the page came back up. Really weird.

Things I have tried:
1: I have completely removed Office and Reinstalled it.
2: I have upgraded 2003 to SP1.
3: I have logged onto a different Windows profile on the same machine.
4: I have googled and found nothing close. That's why im comming to this great board.

Still experincing the same issues.

Anyone have a solution? Or proccess I can try? Thanks so much everyone!

Regards,
Bryan

dj beenie
 
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Ok another problem just occurred. A user just sent in this email to me:

I get a regular email from the MBA that is scrambled.  This has only been occurring since switching to Outlook 2003.  I have a copy of one for your review.  When I try and forward it to you it gets descrambled.



dj beenie
 
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This sounds like a Norton Anti Virus bug. Has NAV ever been installed on these PCs (such as an OEM trial when they were first purchased) or have they always had a Corporate Edition installed? Or do you use a better AV?

When Excel 'disappears', does Alt+Tab bring it back into focus?

Are users using Word as their email editor? If so, Word doesn't close unless both Outllok and Word are closed.

The 'corrupt' email sounds like one of the International Font settings isn't set up correctly in Outlook Options.


Regards: tf1
 
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1: No we use McAfee ASAP. No trials, we have full certified licencing.

2. Yes Atl - Tab does bring it back.

3. Yes users are using word as editor. It's Outlook that's not closing, or shutting down. It even leaves an icon by the system time after it's closed. But still running in the taskmanager.

4. Doubt it's a font issue. I think it's just tying in with the rest of the problems.

Is there a way to TOTALY clean Office products off a machine? I know when you reinstall, users profiles are still there. I would like to really clean a system and start from scratch. Maybe that will fix everything.

Regards,
Bryan

dj beenie
 
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Hrm...that's a tough one. And beyond the Windows Uninstall there's not much you can do, at least that I can find.

You could (and I stress could, this was made for a previous version of Windows and Office) try Eraser2k to remove the registry entries and such but there's no guarentee and it's an unsupported Microsoft utility.

As to the problems themselves, I recall older versions of Office having a similiar issue, I'd check out all the service packs and see what exist.
 
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A possibility for your problem is a third party incompatible add-in that is affecting Office Apps (typical of Adobe Acrobat, Symantec WinFax, some OCR add-ins, etc).

To test this out, go to Start, Run and type in

winword /a

and press Enter. Word will now start in its default install mode bypassing all add-ins, macros, templates or COM add-ins. Test to see if it closes correctly now. If it opens and closes correctly in this Safe Mode, then it is almost certainly a third party utility problem.

Regards: tf1
 
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Ah! Its back. I lost this site for about an hour: it suddenly dies when I was trying to send a replay to this message.

I believe with Outlook you use the /safe switch on the run command or hold down the Control Key whilst clicking on the Outlook icon and staring up.


Regards: tf1
 
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Thank you so much tf1. haha Now check this out. I went to one of our troubled user. This user has done no update what so ever. Everything is working fine now.

Someone shoot me now.

I will be checking out the rest of our users and test this out. I beilive it has to do with Adobe. Alot of users are having the Acrobat reader 5.0 And installing the whole client of 6.0. Which really messes up machines.

Anyways, thanks so much for the prompt responses.

Regards,
Bryan


dj beenie
 
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