problem with windows 98 and cd writer

[cpalacios]

I just bought a computer and installed windows 98 on it. The computer only has one cd-writer in it,
but for some reason I cannot get the cd-writer to be recognized when I install the software for the
cd-writer. It works fine as a drive, but it will work or be detected as a cd-writer. I was checking
some system tools and found these errors under "System Information". I don't know if it has to do with
the problem I'm having, but please take a look at them below and let me know what I can do.

Thank you in advance!!

"PCI Communication Device
Unknown
This Device Has a Problem: Code=28 (0x1C)
The drivers for this device are not installed correctly. To install the driver for this device, click
the Driver tab, and then click Update Driver.

Registry Key:
HKEY_LOCAL_MACHINE\enum\PCI\VEN_11C1&DEV_044E&SUBSYS_044E1235&REV_00\70F000
Alloc resources: None
Forced resources: None
Boot resources: None
Filtered resources: None
Basic resources: Logical Configuration 0
IRQ: 0 Mask: xFFFF
IO Range: Base=x3020 End=x3027 Min=x0000
Max=xFFFF Alias=xFF, Decode=x00
Base=x3400 End=x34FF
Min=x0000 Max=xFFFF Alias=xFF, Decode=x00
Memory Address Range: Base= xF4100000 End= xF41000FF Min=
x00000000 Max= xFFFFFFFF
HW Revision: 000
Driver: Driver Not Installed

PCI System Management Bus
Unknown
This Device Has a Problem: Code=28 (0x1C)
The drivers for this device are not installed correctly. To install the driver for this device, click
the Driver tab, and then click Update Driver.
Registry Key:
HKEY_LOCAL_MACHINE\enum\PCI\VEN_8086&DEV_2413&SUBSYS_24138086&REV_02\BUS_00&DEV_1F&FUNC_03
Alloc resources: Logical Configuration 0
IO Range: Base=x1810 End=x181F Min=x0000
Max=xFFFF Alias=xFF, Decode=x00
Forced resources: None
Boot resources: Logical Configuration 0
IO Range: Base=x1810 End=x181F Min=x0000
Max=xFFFF Alias=xFF, Decode=x00
Filtered resources: None
Basic resources: Logical Configuration 0
IRQ: 0 Mask: xFFFF
IO Range: Base=x1810 End=x181F Min=x0000
Max=xFFFF Alias=xFF, Decode=x00
HW Revision: 002
Driver: Driver Not Installed

Secondary IDE controller (single fifo)
hdc
This Device Has a Problem: Code=29 (0x1D)
This device has been disabled in the hardware. In order to use this device, you must re-enable the hardware.
See your hardware documentation for details.
Registry Key:
HKEY_LOCAL_MACHINE\enum\MF\CHILD0001\PCI&VEN_8086&DEV_2411&SUBSYS_24118086&REV_02&BUS_00&DEV_1F&FUNC_01
Alloc resources: Logical Configuration 0
Forced resources: None
Boot resources: None
Filtered resources: None
Basic resources: None
Driver: hdc\0003
Driver Date: 5-11-1998
Driver: ESDI_506.pdr
File Size: 24406
(0x5F56)
File Date: 5/11/1998 8:1
AM
Company Name: Microsoft
Corporation
File Version: 4.10.1998

Crystal Audio Codec Game Device
MEDIA
This Device Has a Problem: Code=12 (0xC)
This device is causing a resource conflict. To resolve the conflict, use the Hardware Conflict Troubleshooter
in Help.
Registry Key:
HKEY_LOCAL_MACHINE\enum\CWADOS\BLASTER\PCI&VEN_8086&DEV_2415&SUBSYS_56438086&REV_02&BUS_00&DEV_1F&FUNC_05
Alloc resources: None
Forced resources: None
Boot resources: None
Filtered resources: Logical Configuration 0
IRQ: 5 Mask: x0020
DMA: 0 Mask: x0002
IO Range: Base=x0000 End=x0000 Min=x0220
Max=x022F Alias=x00, Decode=x00
Logical Configuration 1
IRQ: 7 Mask: x06A0
DMA: 0 Mask: x000E
IO Range: Base=x0000 End=x0000 Min=x0220
Max=x026F Alias=x00, Decode=x00
Basic resources: Logical Configuration 0
IRQ: 0 Mask: x0020
DMA: 0 Mask: x0002
IO Range: Base=x0000 End=x0000 Min=x0220
Max=x022F Alias=x00, Decode=x00
Logical Configuration 1
IRQ: 0 Mask: x06A0
DMA: 0 Mask: x000E
IO Range: Base=x0000 End=x0000 Min=x0220
Max=x026F Alias=x00, Decode=x00
Driver: MEDIA\0003
Driver Date: 5-10-1998
Driver: cwaenum.vxd
File Size: 7883 (0x1ECB)
File Date: 8/12/1999 0:1
AM
Driver: cwados.vxd
File Size: 15922
(0x3E32)
File Date: 8/13/1999
7:31 AM"

 

[razled]

A bit more info would be nice, but here goes, I take it it is and IDE device ?And that it is the only CD rom drive you have ?,
Have you Set it on IDE 1 or 2,
I would recomend that You have it on IDE 2 set to master on the jumpers and the hard drive on IDE 1 set to master.
In my computer do you see the device as a cd ? Set the properties to have DMA enabled.
Also In device manager, (right click) my computer on desktop and click properties, check for any ! yellow marks ?
Windows by defualt has drivers installed for the cdrom, ie the standard oak tree drivers should run the device, The actual "writing" program is what controlls the device in trems of writing disks, ie easy cd, Nero, Win cd etc.
Post back with ide settings mboard .

 

[cpalacios]

I don't know if the cd writer is on ide 1 or 2, how do I check for it?

I will check the other devices as well, thank you for your help. I will let you know how it goes.

 

[cpalacios]

Also, the cd writer is the only cd rom drive I have. It's inside the computer, it's not external.

Thank you.

 

[hotfusion]

I take it the new computer had the CD writer installed when you bought it?
If so, you should really get it fixed under warranty, as opening the case may be detected by the system and invalidate any warranty you may have, which of course, is bad.....
Let us know if this is/isn't the case and we'll go from there.
Regards, Andy. My suggestions are what I would try myself. If incorrect, I welcome corrections to my rather limited knowledge. Andy.

 

[cpalacios]

The cd-writer was in fact already installed. Unfortunately, I have already opened the case to install an ethernet card. Is the computer still on warranty now?

Thank you.

 

[hchman]

If you have any anti virus software running in background end the task before installing. Some drivers will not install properly unless you disable the virus software. I just ran into this problem with video card drivers.

 

[cpalacios]

To hchman:

Just need to clear up what you said. What do you mean by installing? What are you referring to? The CD-writer is already installed.

Thanks

 

[hchman]

This is what you said in your first entry. "I cannot get the cd-writer to be recognized when I install the software for the cd-writer." Try to reinstall the drivers. There is a possibility that the drivers did not install properly. Do you have anti virus running in background? My only point was to make sure you did not have any anti virus running in background.

 

[cpalacios]

My mistake, I should've remembered what I said.

I do have an anti-virus in the background. It's Norton.

Should I disable it, or uninstall it?

How about any conflicts? I check out the conflict/sharing section under "system information". Could there be any conflicts between devices?

Thank you!!!

 

[razled]

to clarify,
Your ide connection are to 80 pins long thin conectors
marked ide 1 and ide 2 on some mother boards they are right next to the floppy connector.
They are connected via ribon cables, usually grey.

LIke hotfusion said however you should have took it back, but since you will have broke a "SEAL" your warrenty is prbably invaled, the seal is usually a piece of sticky across a screw or edge joint of the case, which says if broke invalid !
So where do we go, I would say it is not down to Norton running in the backround as Norton only looks at Boot sector activity when it comes to software installs on the driver installation, I would tend to point in hardware direction, Can u press either DEL or f* when the system boots and check your bios ? under standerd cmos setup ?
post back, puzzled?

 

[cpalacios]

I have no reason for why it is working now, but it is. I had a couple of trial versions of burning programs and they couldn't recognize the burner, but then one of those programs seemed to work. I tried to burn a cd and it worked. I am confused, but I'm not totally happy as my computer still has a glitch. I noticed that some of the programs, such as windows explorer, seem to malfunction. At one time all the letter in windows explorer seemed to grow and get bigger. Is there a file that control that, such as a dll?

Thank you everyone for helping me out.

If I need to start a new thread, please let me know and I will create a new one.

Totally confused,
cpalacios