Problem with SYSTEM DB:\ Disk Quota Databases

[nokker]

I'm getting this error from a server installed with NW client 7.1.3 and server 7.1.2. The server is a node in a 2 node cluster setup, and OFM is installed. I think that OFM is the source of the problem because the error do only occur when the OFM service is started.

* server:SYSTEM DB:\ Disk Quota Databases - Failure while backing up disk quota information on C:\
* server:SYSTEM DB:\ Disk Quota Databases - Error saving

I have been looking for at solution but have not been able to find anything useful

I'm looking forward for any response

Best Regards
Tommy

 

[605]

Have you tried to use VSS instead of OFM ?

 

[nokker]

No... As far as I have read, VSS is only a option in Windows server 2003. The server I'm backup up is a Windows server 2000 enterprise.
Am I wrong ?

 

[605]

Correct - VSS is a Windows 2003 feature. You did not mention the operating system at all.

It seems that the following points more to your direction:
OFM sends a snapshot view of the data to recognized agents. Networker however requests data that is written by a non-agent. As this data is not part of the snapshot, NetWorker can not savethe Disk Quota Database.

Use \$Extend\* if you backup the SystemDB and the disk quota. The \$Extend\* command is added to the ignore set. It allows NetWorker to access these files without OFM.

The OFM documentation should be able to tell you more details.

 

[nokker]

Okay... Now I've tried using the \$Extend\* in my ignore set.
This results in errors from the cluster DB, and the WMI DB also fails (that was cut out in my first post).

And I forgot to tell that I'm using OFM 9.4 !

C:\ C:\NsrCluDb\: The system cannot find the file specified.
C:\ save: C:\NsrDiskQuota.dat: cannot open (No such file or directory)
C:\ level=incr, 16 MB 00:00:27 171 files
D:\ save: D:\NsrDiskQuota.dat: cannot open (No such file or directory)
D:\ level=incr, 2 KB 00:00:10 2 files
SYSTEM DB:\ Windows Management Instrumentation Database - Error saving

 

[new2me]

I was testing the OFM 9.2 and got the same error as you did, but I checked the saveset for that server and it shown the backup is fine. So I open a ticket with Legato to get the scoope and they said this is a Windows issue and installing IE6 SP1 the problem would be resolved.

 

[nokker]

This sounds odd... IE 6 SP1 is installed on both nodes in the cluster. Actually they are both Patched with all available patches to date.

 

[605]

What i can't understand is the messages "cannot find the file specified" and "No such file or directory". This simply means that NW can not find the files.

Such points more to the fact that you explicitely specified a file/directory in the save set list for the client which does not exist.

 

[nokker]

Ony should think so... But the save set is set to "All" so it can hardly be that.
I've become a little tired of this problem now, and I'm actually thinking of dismissing OFM. Is there a way for me to see if there is any files that NW can't backup because they are open during backup ?

 

[new2me]

In /nsr/debug I had to create a file NO_SUPPRES - require a reboot of the server. In /nsr/report find the group that server is running in and view it.

 

[wamason]

Use the following exclusions for the cluster servers:

<system root>\cluster\* (include subdirectories)

You must substitute your NT installation directory for <system root>, i.e. C:\winnt\cluster\*



And

<system disk>\NSRCluDb\* (include subdirectories)

You must substitute you’re your system drive for <system disk>, i.e. C:\NSRCluDb\*

 

[NWNinja]

Have you added the Windows temp directory in your exclude?
This is for OFM 9.2, should be the same for 9.4 but i´m not sure.

C:\$Extend\* (One entry per NTFS volume, for example : D:\$Extend\*)
C:\winnt\temp\* (use the browse function and include Subdirectories)