Problem with SMTP email on Embedded VM 1

[VanZenden]

Hi,

I am having problems getting the SMTP emailing to work on Embedded VM. On a VM PRO it works with no problems. I assume it has something to do with IP Route's, but I can't figure it out...

Any assistance much appreciated.

IP 500 R4.2(4), VM PRO 4.2 (19)

TIA

 

[mforrence]

Use System Status application - IP Networking - there is a ping utility. See if you can ping your email server. That will confirm route issue.
Also - in system monitor there are some filters on the CALL tab (I think) that deal with embedded VM. The email text within monitor are in a different font size - making it easy to spot.
Finally - be sure to really ring the phone during testing. At first, I tested by leaving myself a message from the phone associated with the destination voicemail. They never went to email...
Mike

 

[fshaw]

I have looked, but have not implemented it yet. I do know that you will need to define the mail server address and log on under the system tab. I am unclear if you are required to set up DNS also.

Good luck,
Frank

Frank Robertshaw
The Phone Guy
Nashville, TN

 

[mforrence]

You don't need DNS because the SMTP tab only lets you enter an IP address, not a domain name.
Mike

 

[VanZenden]

i've used ping utility in SSA and I can't ping SMTP email server, it's route issue for sure...

i've entered IP route (one of many...)
IP addr: (SMTP email server)
Subnet mask: 255.255.255.255
Gateway: 192.168.4.1 -> our router (tried also 0.0.0.0)
Destination: LAN1
Metric: 0 (tried also 1)

... but it doesn't reach email server

 

[tlpeter]

Why not

0.0.0.0
0.0.0.0
Gateway


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[VanZenden]

I've tried that also, no go

have no idea what to do next...

 

[tlpeter]

Did you upgrade the embedded voicemail card ?


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[tlpeter]

And more important
Did you entered all settings in the SMTP tab in the ipo ?


SMTP


For IP Office Manager 6.2, the configuration settings for the IP Office control units SMTP function have been moved from the System | System Events tab to this separate tab. This reflects the fact that SMTP can be used for IP Office functions other than just system events reporting.

· For IP Office 3.2+, SMTP can be used as the method of sending for System Events.

· For IP Office 4.2+, SMTP can be used with Embedded Voicemail for Voicemail Email.



System | System Events | SMTP Configuration

Control Unit
SOE , IP403 , IP406 V1 , IP406 V2 , IP412 , IP500 .

Software Level
3.2+.

Mergeable



· IP Address: Default = 0.0.0.0
This field sets the IP address of the SMTP server being used to forward SNMP alarms sent by email.

· Port: Default = 25, Range = 0 to 65534.
This field set the destination port on the SMTP server.

· Email From Address: Default = Blank
This field set the sender address to be used with mailed alarms. Depending of the authentication requirements of the SMTP server this may need to be a valid email address hosted by that server. Otherwise the SMTP email server may need to be configured to support SMTP relay.

· Server Requires Authentication: Default = On
This field should be selected if the SMTP server being used requires authentication to allow the sending of emails. When selected, the User Name and Password fields become available.

· User Name: Default = Blank
This field sets the user name to be used for SMTP server authentication.

· Password: Default = Blank
This field sets the password to be used for SMTP server authentication.

· Use Challenge Response Authentication (CRAM-MD5): Default = Off.
This field should be selected if the SMTP uses CRAM-MD5.





ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[VanZenden]

1.) upgrading Embedded VM? I haven't found anything about upgrading Embed. VM in documentation.
Isn't upgrade performed when you upgrade control unit?
It seems i've missed something


2.) yes, I've entered all needed settings in SMTP tab

 

[tlpeter]

You always need to upgrade the prompts
The card comes with 3.2 files and in 4.0 the AA changed froim 4 to 40 so there where major changes


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

http://www.ipofficeinfo.com/pdf/4_0Embedded_Voicemail_Installation.pdf

...look at page 13 the section headed upgrading voice prompts!!

ACS - IP Office Implement

 

[VanZenden]

Upgrade of the prompts solved my problem, thx

There is still one thing, I thought it would also be solved with prompt upgrade.
when I record a AA greeting with *8101 shorcode, It can't be heard from outside callers, menu selection works.

 

[nickofherts]

I have the same problem with not playing *8101 part of the greeting but going straight to the menu. Let me know if you fix it ! Thanks