Problem With more than one session ARCSERVE 2K

[delcebo]

I have the following problem:

Whe I try to append a session to a tape that already have a session I get the error:

E3855 Cannot Locate Session

I can make backups and restore them, and when I made a Scan of the tape I have no problems.... Could anyone help me?

 

[ARCserveGuru]

what is the backup device? what is the service pack of ARCserve 2000? I believe this is a device issue and may be solved with the latest service packs and AND the latest device patch.

guru

 

[delcebo]

I´ve applied SP3 and I´ve tried to appen a session to a blank tape (this works) but I still have the same problem.

The device is a Compaq DLT 20/40, in the same SCSI bus I have another two DLT's (both of them Compaq 40/80). I've tried to use those but the same error apears.

 

[ARCserveGuru]

You know of course that the scsi bus is only as fast as its slowest device don't you? To the DLT drives have firmware which is supported in the Certified Device List? Also, have you tried updating your scsi drivers or even swapping out scsi cards with another one? Try them with one drive on the bus at a time to really see what the problem is. If you try it with one drive and same problem, change the card. Also check the cable connections and scsi ID's.

guru