Problem with a prologics modem

[Tripoth]

Just acquired a client that has a Prologics.
Exterior modem to get into the system is not functioning properly.
The modem itself works, but I cannot get into the system.
Would the problem be with one of the cards or the Prologics carrier?

 

[busster]

The dip switches on the external modem usually have to be set correctly. Have you checked these? Is the "AA" auto-answer light lit?

Is the modem answering?

I have had to force my modem to a 9600 baud connection on these systems in the past using Hays modem commands, but if your modem is not answering...


Clowns to the left of me, jokers to the right, here I am, stuck in the middle with you.

 

[AvayaTier3]

display system-parameters customer-options                      Page   1 of   4 
                                OPTIONAL FEATURES

                  G3 Version: V6                Maximum Ports: 200  
display system-parameters maintenance                    Page   1 of   3   SPE B
                   MAINTENANCE-RELATED SYSTEM PARAMETERS

OPERATIONS SUPPORT PARAMETERS
            Product Identification: 1000000000
        First OSS Telephone Number: 18005353573        Abbrev Alarm Report? y
       Second OSS Telephone Number:                    Abbrev Alarm Report? n
  Alarm Origination to OSS Numbers: first-only
        Cleared Alarm Notification? y                 Suspension Threshold: 5
              Restart Notification? y
           Test Remote Access Port? y
        CPE Alarm Activation Level: minor
              Packet Bus Activated? y
     [b][COLOR=#CC0000]Customer Access to INADS Port? y[/color][/b]
       Repeat Dial Interval (mins): 7

display system-parameters maintenance                           Page   3 of   3 
                   MAINTENANCE-RELATED SYSTEM PARAMETERS

         Modem Connection: external
                Data Bits: 8
                   Parity: none 

               Modem Name: 

          RTS/CTS Enabled: &F1&H1        Auto Answer Ring Count (rings): S0=10 
   Asynchronous Data Mode: &M0                                Dial Type: T  
      DTE Auto-Data Speed:                  Adjustable Make/Break Ratio: 
 Disable Data Compression: &K0                             Dial Command: D  
     Enable Error Control:                           No Answer Time-out: S7=255
        Misc. Init. Param: S12=24&W0

Robotics 839 Modem switch 3 and 8 are the only ones in the down position.

&F1 = Hardware flow control template
&H1 = Hardware flow control, Clear to Send (CTS)
&K0 = Data compression disabled
&M0 = Normal mode, error control disabled

S0 Sets number of rings on which to answer in Auto Answer mode. When set to
0, Auto Answer is disabled.

S7 Sets number of seconds modem waits for a carrier.
May be increased as needed, for example to allow modem
time to establish an international connection.

S12 Sets duration, in fiftieths of a second, of guard time for
escape code sequence (+++).

Hardware Switches
3 ON Result Code Display = Enables result codes
8 ON AT Command Set Recognition ON Enables recognition (smart mode)

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[busster]

If the modem you are using to access the prologix supports hays commands,

ats37=x will lock in the baud rate. Issuing a ats37=9 before dialing the modem number will force your modem to connect at 9600 baud.

9,600 = 9

14,400 = 11

19,200 = 11

24,000 = 28

28,800 = 15



Clowns to the left of me, jokers to the right, here I am, stuck in the middle with you.

 

[AvayaTier3]

do you get a login: prompt when you call the prologics modem and the modem answers and handshakes with the calling modem?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]