Problem setting the TFTP IP address on 1140E

[chippowell]

I’m having trouble modifying the TFTP IP address on a user’s phone. I’ve tried this on four phones, it has worked on two, and has failed on two.

On the two phones that it failed on, one of them just hangs as soon as you press “Apply and Reset” after changing the TFTP IP address. The phone just says “Please wait” forever, unless you exit out. Rebooting the phone doesn’t help, as the TFTP IP address stays the same as before. On the other failing phone, sometimes the change seems to take place, “Apply and Reset” resets the phone, but then the old, incorrect, TFTP IP address is back. Other times the phone won’t let me “Apply and Reset” because it’s saying “enter value 1-255” even though I have input a valid IP address, and have navigated away from the new setting.

Could they simply be bad phonesets…two out of four? I would be grateful for any feedback from anyone who has dealt with this issue. Again, the problem is not with downloading firmware, but simply setting the IP address on the phone. Thank you!

 

[wayner3]

What's actuall causing the phone to say "enter value from 1-255" is the s2 action and/or s2 retry. Put the same values as s1 for s2 and you should be OK.

 

[Johnthephoneguy]

Make sure you are hitting enter after each entry change. It might look right when you are on the display but if you dont enter it will revert back when you reboot.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[LarryTheHandsOn]

Having same issue but not using TFTP option to my knowledge. Interestingly enough when the S1 and S2 IP address where different it worked (prior the S2 address was some 192.168.101.x number and with a different port) but when our communications guy reprogrammed my phone aligning both S1 and S2 to the same address and port the phone hangs after a soft or hard reset on "Starting DHCP".

The only way to get it working pass that is to set the Voice and Data VLAN in the phone network configuration to "No VLAN" which of course places both the phone and data in the same network.

The Cisco switchports are properly configured for the right voice and access VLANs.

The system correctly indicates the DHCP server info.

What are we doing wrong?

 

[chippowell]

Just to follow up on this issue from a couple months ago, we chalked it up to two bad phonesets. Got replacements, worked fine.

 

[dabble]

This concerns me since I have been having some odd issues as well. Tried 3 different IP sets and I can't get any of them working. I hope it isn't 3 bad sets - I have a supply of 20 left to try, but I would hate to think I had that many that were corrupt!

Just out of curiosity, do you know what the date was on your bad sets? Mine say 2007/10/25. Maybe that was a bad day for someone!

 

[gwebster]

The general response to any "odd" issues with any IP Phone is to upgrade to the latest version of phone firmware, ensure that your CS 1000 is fully PEPed including the VGMC/MC/MC32/SS.