Problem sending outgoing number

[kswinnen]

Hi,

I use shortcode for giving a user his outgoing number.

I am using version 4.0.7 / IP500

I put this under User - Shortcode:

Code: ? Telephone number: .s01234567 (example telephonenumber) Feature: Dial Line Group Id: 0

When I call from this user, I get a random outgoing number from the company.

Can anyone help?

Thanks!

Kristof

 

[PlatinumGuy]

Run an isdn trace and see what you are sending.

If you are sending the right number and that is not appearing at ther end then the network is changi g it somewhere down the line.

Remember you can only send a CLI that is a valid number on that circuit.

For instance if you have 2 bearers and they have different numbers you can only send the numbers assigned to bearer A as a CLI over bearer A, if you attempt to send it over bearer B then the network may reject or normalize that number.

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[jonlovjoy]

Try using 'dial' instead of 'dial line group id', this works fine on our system.

 

[kswinnen]

Thanks guys for the fast replies.

To PlatinumGuy:

SOrry for the question, but an isdn trace, how can I run it?

Thanks

To jonlovjoy:

Thanks man, but I am alraidy using Dial (I forgot add the info )

Thanks

 

[PlatinumGuy]

Using system monitor.

Filters/trace options/default all then enable everything in the isdn tab.

run the monitor, capture a call.

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[kswinnen]

Hi,

Thanks PlatinumGuy.

I copy-past the log in here:

I am calling from 248 to 0498175805, Outgoing number should be 034582552, I am getting 034582902 (Changes everytime, sometimes I'm getting the right one...)

Can you please check for me if you see something strange?

Thanks Thanks Thanks!


4638206mS CMExtnRx: v=248, p1=0
CMSetup
Line: type=DigitalExtn 6 Call: lid=0 id=1196 in=0
Called[0498175805] Type=Default (100) Reason=CMDRdirect Calling[248] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
IE CMIECallingPartyName (110) Labo
IE CMIECallingPartyKName (226) Labo
4638206mS CMExtnCopyProcessMsg: v=16
CMSetup
Line: type=DigitalExtn 6 Call: lid=0 id=1196 in=0
Called[0498175805] Type=Default (100) Reason=CMDRdirect Calling[248] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=8 chan=18
IE CMIECallingPartyName (110) Labo
IE CMIECallingPartyKName (226) Labo
4638207mS CMTARGET: 0.1196.0 70 Labo.0: LOOKUP CALL ROUTE: type=100 called_party=0498175805 sub= calling=248 in=0 complete=0
4638207mS CMTARGET: SKIP INCOMING CALL ROUTE
4638207mS CMTARGET: 0.1196.0 70 Labo.0: ADD TARGET (N): number=0498175805 type=100 depth=1 nobar=1 setorig=1
4638207mS CMTARGET: 0.1196.0 70 Labo.0: FoundKnownSystemTargets 0498175805
4638208mS CMTARGET: 0.1196.0 70 Labo.0: DEF SC: 0498175805 0 sc=type=31 code=?, num=.s034582552
4638208mS CMARS: ShortCodeConvert - called_or_keypad: 0
4638208mS CMARS: CMARSHandler::FindActiveARSByGroupID GroupID=0
4638208mS CMLineTx: v=7
CMRestart
Line: type=Q931Line 7 Call: lid=0 id=-1 in=0
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
Display [nlb]
Locale: nlb
4638209mS CMTARGET: Problem with Line Id: 7 - preselected: 00000000, Unlicenced: 0, OperationalTest: 1, NewCallResourceCheck: -1
4638209mS CMLineTx: v=8
CMRestart
Line: type=Q931Line 8 Call: lid=0 id=-1 in=0
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
Display [nlb]
Locale: nlb
4638209mS CMTARGET: Problem with Line Id: 8 - preselected: 00000000, Unlicenced: 0, OperationalTest: 1, NewCallResourceCheck: -1
4638211mS CMTARGET: DIAL LINE: 70 GROUP = 0 SUCCESS = f5920560
4638211mS CMTARGET: 0.1196.0 70 Labo.0: CancelTimer CMTCDialToneTimeout
4638212mS CMTARGET: 0.1196.0 70 Labo.0: INITIAL TARGETING SUCCEEDED
4638212mS CMTARGET: 0.1196.0 70 Labo.0: GetNoAnswerTimer:30
4638212mS CMExtnCopyProcessCallMsg: v=16
CMSetupAck
Line: type=NoLine 0 Call: lid=0 id=1196 in=0
4638213mS CMExtnTxP: v=16
CMSetupAck
Line: type=DigitalExtn 6 Call: lid=0 id=1196 in=0
BChan: slot=8 chan=18
Timed: 17/09/07 11:06
4638213mS CMExtnTx: v=248, p1=0
CMSetupAck
Line: type=DigitalExtn 6 Call: lid=0 id=1196 in=0
BChan: slot=8 chan=18
Timed: 17/09/07 11:06
4638214mS CMLineTx: v=6
CMSetup
Line: type=Q931Line 6 Call: lid=0 id=1198 in=0
Called[0498175805] Type=Unknown (0) Reason=CMDRdirect Calling[034582552] Type=Unknown Plan=Unknown
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
Timed: 17/09/07 11:06
Locale: nlb
4638215mS CD: CALL: 0.1196.0 State=0 Cut=0 Music=0.0 Aend="Labo(248)" (8.18) Bend="" [Line 6] (0.0) CalledNum=0498175805 () CallingNum=248 (Labo) Internal=0 Time=12 AState=7
4638216mS ISDNL1Evt: v=7 peb=7,F4 F3
4638217mS ISDNL1Evt: v=8 peb=8,F4 F3
4638218mS ISDNL3Evt: v=6 stacknum=6 State, new=Initiated, old=NullState id=1198
4638219mS ISDNL3Tx: v=6 peb=6
ISDN Layer3 Pcol=08(Q931) Reflen=1 ref=04(Remote)
Message Type = Setup
InformationElement = BearerCapability
0000 04 03 80 90 a3 .....
InformationElement = CallingPartyNumber
0000 6c 0b 00 80 30 33 34 35 38 32 35 35 32 l...034582552
InformationElement = CalledPartyNumber
0000 70 0b 80 30 34 39 38 31 37 35 38 30 35 p..0498175805
4638219mS ISDNL2Tx: v=6 peb=6
0000 00 01 58 30 08 01 04 05 04 03 80 90 a3 6c 0b 00 ..X0.........l..
0010 80 30 33 34 35 38 32 35 35 32 70 0b 80 30 34 39 .034582552p..049
0020 38 31 37 35 38 30 35 8175805
4638240mS ISDNL1Tx: v=6 peb=6
0000 00 01 58 30 08 01 04 05 04 03 80 90 a3 6c 0b 00 ..X0.........l..
0010 80 30 33 34 35 38 32 35 35 32 70 0b 80 30 34 39 .034582552p..049
0020 38 31 37 35 38 30 35 8175805
4638249mS ISDNL1Rx: v=6 peb=6
0000 00 01 01 5a ...Z
4638250mS ISDNL2Rx: v=6 peb=6
0000 00 01 01 5a ...Z
4638333mS ISDNL1Rx: v=3 peb=3
0000 02 01 01 53 ...S
4638333mS ISDNL2Rx: v=3 peb=3
0000 02 01 01 53 ...S
4638333mS ISDNL2Tx: v=3 peb=3
0000 02 01 01 29 ...)
4638336mS ISDNL1Tx: v=3 peb=3
0000 02 01 01 29 ...)
4638469mS ISDNL1Rx: v=6 peb=6
0000 02 01 30 5a 08 01 84 0d 18 01 89 27 01 e8 ..0Z.......'..
4638470mS ISDNL2Rx: v=6 peb=6
0000 02 01 30 5a 08 01 84 0d 18 01 89 27 01 e8 ..0Z.......'..
4638470mS ISDNL3Rx: v=6 peb=6
ISDN Layer3 Pcol=08(Q931) Reflen=1 ref=04(Local)
Message Type = SetupAck
InformationElement = CHI
0000 18 01 89 ...
InformationElement = NI
0000 27 01 e8 '..
4638470mS ISDNL3Evt: v=6 stacknum=6 State, new=OverlapSend, old=Initiated id=1198
4638470mS ISDNL2Tx: v=6 peb=6
0000 02 01 01 32 ...2
4638471mS CMLineRx: v=6
CMSetupAck
Line: type=Q931Line 6 Call: lid=0 id=1198 in=0
BChan: slot=0 chan=1
4638472mS CMTARGET: TargetOnProgress: res: 1
4638472mS CMTARGET: 0.1196.0 70 Labo.0: CancelTimer CMTCNoAnswerTimeout
4638474mS CD: CALL: 0.1196.0 State=0 Cut=2 Music=0.0 Aend="Labo(248)" (8.18) Bend="Line 6" [Line 6] (3.5) CalledNum=0498175805 () CallingNum=248 (Labo) Internal=0 Time=270 AState=7
4638474mS ISDNL1Tx: v=6 peb=6
0000 02 01 01 32 ...2
4638474mS CMMap: PCG::MapBChan pcp[125]b1r0 cp_b f5959ffe other_cp_b 0 type CGTypeSimple
4638475mS CMMap: PCG::MapBChan pcp[99]b1r0 cp_b f5a60326 other_cp_b f5959ffe type CGTypeSimple
4638475mS CMMap: a=8.18 b=3.5 M1
4638846mS ISDNL1Rx: v=6 peb=6
0000 02 01 32 5a 08 01 84 02 ..2Z....
4638846mS ISDNL2Rx: v=6 peb=6
0000 02 01 32 5a 08 01 84 02 ..2Z....
4638846mS ISDNL3Rx: v=6 peb=6
ISDN Layer3 Pcol=08(Q931) Reflen=1 ref=04(Local)
Message Type = CallProceeding
4638846mS ISDNL3Evt: v=6 stacknum=6 State, new=Proceeding, old=OverlapSend id=1198
4638846mS ISDNL2Tx: v=6 peb=6
0000 02 01 01 34 ...4
4638847mS CMLineRx: v=6
CMProceeding
Line: type=Q931Line 6 Call: lid=0 id=1198 in=0
4638848mS CMExtnCopyProcessCallMsg: v=16
CMProceeding
Line: type=NoLine 0 Call: lid=0 id=1196 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=0498175805
IE CMIEDeviceDetail (231) LOCALE=nlb HW=8 VER=4 class=CMDeviceISDNTrunk type=0 number=6 channel=1 gain=0
4638848mS CMExtnTxP: v=16
CMProceeding
Line: type=DigitalExtn 6 Call: lid=0 id=1196 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=0498175805
IE CMIEDeviceDetail (231) LOCALE=nlb HW=8 VER=4 class=CMDeviceISDNTrunk type=0 number=6 channel=1 gain=0
Timed: 17/09/07 11:06
4638848mS CMExtnTx: v=248, p1=0
CMProceeding
Line: type=DigitalExtn 6 Call: lid=0 id=1196 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=0498175805
IE CMIEDeviceDetail (231) LOCALE=nlb HW=8 VER=4 class=CMDeviceISDNTrunk type=0 number=6 channel=1 gain=0
Timed: 17/09/07 11:06
4638849mS CD: CALL: 0.1196.0 State=1 Cut=3 Music=0.0 Aend="Labo(248)" (8.18) Bend="Line 6" [Line 6] (3.5) CalledNum=0498175805 () CallingNum=248 (Labo) Internal=0 Time=646 AState=8
4638850mS ISDNL1Tx: v=6 peb=6
0000 02 01 01 34 ...4
4639317mS ISDNL1Rx: v=1 peb=1
0000 02 01 01 2b ...+
4639317mS ISDNL2Rx: v=1 peb=1
0000 02 01 01 2b ...+
4639317mS ISDNL2Tx: v=1 peb=1
0000 02 01 01 1f ....
4639321mS ISDNL1Tx: v=1 peb=1
0000 02 01 01 1f ....
4640384mS RES: Mon 17/9/2007 11:06:03 FreeMem=79449484(21) CMMsg=4 (4) Buff=200 976 1000 7150 3 Links=19584
4641318mS ISDNL1Rx: v=6 peb=6
0000 02 8b 01 15 ....
4641318mS ISDNL2Rx: v=6 peb=6
0000 02 8b 01 15 ....
4641322mS ISDNL1Rx: v=6 peb=6
0000 02 8d 01 15 ....
4641322mS ISDNL2Rx: v=6 peb=6
0000 02 8d 01 15 ....
4644317mS ISDNL1Rx: v=2 peb=2
0000 02 01 01 3d ...=
4644318mS ISDNL2Rx: v=2 peb=2
0000 02 01 01 3d ...=
4644318mS ISDNL2Tx: v=2 peb=2
0000 02 01 01 3d ...=
4644321mS ISDNL1Tx: v=2 peb=2
0000 02 01 01 3d ...=
4644728mS ISDNL1Rx: v=6 peb=6
0000 02 01 34 5a 08 01 84 01 ..4Z....
4644728mS ISDNL2Rx: v=6 peb=6
0000 02 01 34 5a 08 01 84 01 ..4Z....
4644728mS ISDNL3Rx: v=6 peb=6
ISDN Layer3 Pcol=08(Q931) Reflen=1 ref=04(Local)
Message Type = Alerting
4644728mS ISDNL3Evt: v=6 stacknum=6 State, new=Delivered, old=Proceeding id=1198
4644729mS ISDNL2Tx: v=6 peb=6
0000 02 01 01 36 ...6
4644729mS CMLineRx: v=6
CMAlerting
Line: type=Q931Line 6 Call: lid=0 id=1198 in=0
4644730mS CMExtnCopyProcessCallMsg: v=16
CMAlerting
Line: type=NoLine 0 Call: lid=0 id=1196 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=0498175805
IE CMIEDeviceDetail (231) LOCALE=nlb HW=8 VER=4 class=CMDeviceISDNTrunk type=0 number=6 channel=1 gain=0
4644731mS CMExtnTxP: v=16
CMAlerting
Line: type=DigitalExtn 6 Call: lid=0 id=1196 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=0498175805
IE CMIEDeviceDetail (231) LOCALE=nlb HW=8 VER=4 class=CMDeviceISDNTrunk type=0 number=6 channel=1 gain=0
Timed: 17/09/07 11:06
4644731mS CMExtnTx: v=248, p1=0
CMAlerting
Line: type=DigitalExtn 6 Call: lid=0 id=1196 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=0498175805
IE CMIEDeviceDetail (231) LOCALE=nlb HW=8 VER=4 class=CMDeviceISDNTrunk type=0 number=6 channel=1 gain=0
Timed: 17/09/07 11:06
4644732mS CD: CALL: 0.1196.0 State=1 Cut=3 Music=0.0 Aend="Labo(248)" (8.18) Bend="Line 6" [Line 6] (3.5) CalledNum=0498175805 () CallingNum=248 (Labo) Internal=0 Time=6529 AState=1
4644732mS ISDNL1Tx: v=6 peb=6
0000 02 01 01 36 ...6
4645321mS ISDNL1Rx: v=5 peb=5
0000 02 01 01 79 ...y
4645321mS ISDNL2Rx: v=5 peb=5
0000 02 01 01 79 ...y
4645321mS ISDNL2Tx: v=5 peb=5
0000 02 01 01 43 ...C
4645324mS ISDNL1Tx: v=5 peb=5
0000 02 01 01 43 ...C

********** Warning: Logging to Screen Stopped **********

 

[PlatinumGuy]

You can see in that trace that the calling party number is correct.

If this is not what is being displayed at the other end then the network is changing it.

This is either because that DDI is not a valid number on that bearer or something else weird that the network is doing.

The bottom line here is that it is sending the number you want it to, the cause lies outside of the IPO. Possibly the reason detailed above.

There seems to be something strange going on here in your trace in that it is trying line 7 and 8 before settling on line 6. Are you trying to send CLI over a trunk and that cli does not match the number on that trunk?

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[kswinnen]

Line 7 & 8 are not used (no isdn interface connected)

I'm little bit confused, I have 6 ISDN-BRA lines -> I see that one of them says the number I try to dial out (send outgoing number). Does that mean that I have to make the outgoing call over that line?

Thanks man!

 

[PlatinumGuy]

An ISDN circuit has numbers assigned to it.

You can have four ISDN 2 circuits all with the same numbers assigned. In this scenario you could send a cli over all of those circuits.

If your ISDN2 circuits all have different numbers then you cannot send a CLI over all of those.

You can only send a cli over a circuit if that number you are trying to send is registered on the circuit you are trying to dial over.

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[kswinnen]

I thank you for your help!! I will call the provider to check out how this is configured.

Thanks!

 

[Escorthosis]

I'm guessing you're located in the Netherlands.
Normally you only send 9 digits to the provider.
leave the leading zero out.

To be sure you can also look in the monitor when a call comes in. You'll then see how many digits are supplied to you by the provider. Normally KPN=9 and you should send 9 digits as well to the line.
I hope all 6 lines lines belong to the same group (p-p lines from the provider) otherwise you cannot send ddi information to them. Only numbers belonging to the line can be send to that line. Others will be ignored (causing cause100 error).
Set line 7 and 8 to another linegroupnumber and they will not be tried again.

 

[kswinnen]

No, I'm located in Belgium

I get this in the monitor when I call in:

9194751mS CD: CALL: 5.6.1 State=1 Cut=1 Music=2.0 Aend="Line 5" (3.1) Bend="" [Cad Bureel(245)] (0.0) CalledNum=245 (Cad Bureel) CallingNum=0498175805 () Internal=0 Time=14 AState=1
9194752mS ISDNL1Tx: v=5 peb=5


So there must be something with the lines, I will call the provider

 

[Escorthosis]

Yes when i had already posted the message I saw the nlb locale in the trace. So I already knew you were located in Belgium.
Succes with your provider I hope they are willing to cooporate.