Printing Continually Freezing

[tryingtobetechy]

Good afternoon guys,

We have had the same problem for over a month now and feel that we are still no closer to finding a resolution with our LPR printing.

We have tried numerous tasks;
1.Re-patching our print server.
2.Rebuilding another NT server.
3.Changing Manual printer properties i.e disabling Apple Talk. Please note that we are an ethernet 10/100 network.
4.Re-applying Service Pack 6A
5.Amending registry, highlighted below.
6.Re-applying Service Pack 6A

Basically at numerous times throughout the day there are numerous print jobs that freeze and are not printed, thus causing none of the other printers on the print server to be able to print.

We have needed to stop and restart the spooler service to enable users to print. However our user’s have to re-send their print jobs. This is beginning to occur at least five times a day and we have come to a point where we are unable to resolve.

Please note that we have made the following registry change.

‘From Print.server – Click START - Run - Regedit32 - HKEY_LOCAL_MACHINE -software - Microsoft - LPDSVC - lpr - right click on IP address of printer - Modify - change 0 to 1- OK - Logoff from print server.’

We have made the above registry change and re-installed Service Pack 6A.

However this has not resolved the problem.

Do you have any suggestion’s that may help resolve this printing issue?

Thank you in advance for your assistance.

Regards,


Darren Holden
Network Analyst

 

[MarkRCC]

Hi.

I noticed that you mentioned applying SP 6A. Does this mean you're running a NetWare 5.X network?

If so, try checking for memory leaks in module NDPSM.NLM. Also make sure you're running the most current version of HP Gateway.

Mark

 

[slowsloan]

If this is a mixed NT\Novell environment I've seen this before. If you're using print queues from both types of servers to the same printer they don't play nice together. Printing from only Novell, or only NT work, but having queues from both to the same printer will hang the queues. We went to pure NT and the problem went away.

 

[tryingtobetechy]

Thank you for your response, however we all totally a NT house. The problem was caused by a different printer on two print different print servers having the same IP Address.