PRI DIal Tone

[scottb8888]

We just installed a PRI last week from Sprint (The local telco). We also have several different T-1's with FX's, etc. on them. The method of access has been to dial 81 for a local trunk, 82 for a dedicated access long distance trunk and 83 for a FX group to a nearby city.

I have two questions:

1) When we dial the access code to access the PRI we do not receive dialtone. The LEC tells us this is normal. It is a bit odd for our users. The calls still go through but dial tone would be usefull. Any suggestions??

2) Does the Norstar (6.1) have any sort of ARS/ LCR so we could dial 9 and 7 or 10 digits? Then rout the call to the appropriate trunk group. We have gne though the manaual and so far, can only find how you would do a co-ordinated dialing plan between two Norstars. Any suggested would be helpful.

Scott

 

[senk1s]

1. it is under services>routing>2nd dial tone

2. your installer should know that ... it is configured using destination codes and routing tables

 

[scottb8888]

Thanks on...
1. I see the prompt but since I don't show this in the manual I don't know what it is looking for. Can you help?

 

[senk1s]

you are probably looking at an older one - try the 7.0 docs
if i remember correctly this was not avbl in the first release of 6.1

i dont have the docs, it is looking for a tone table either 1-8 or 1-10
search this forum as well there were similar posts

 

[bkrike]

scottb8888-
Aragon has written an FAQ on second dial tone.
Check the FAQ's

 

[scottb8888]

Great found it. The way it is writen still puzzles me. I'm not sure what they are looking for in digits dialed? We dial 84 to reach it now?

 

[scottb8888]

I found it and used the access code for the trunk group. When I push the intercom button and dial 84, I get second dial tone. If I assign a button as line pool access or a speed dial o dial 84 it doen NOT work??? Looks like this problem was only fixed partially. Any suggestions.

Scott

 

[scottb8888]

Does anyone know how to fix this? NO One has replied. If I dial from intercom I get second dialtone... if I assign a key as a line pool key or speed dial I get no second dialtone?

 

[aragon]

have you tried feature*1 and a 9 only as dialing string?

 

[scottb8888]

yep... I've tried them all