Pretranslation on a Meridan, can you do same on Avaya?

[avayaman]

In the Meridian switch Pretranslation uses speedcalls or abbreviated dialing, as it does on an Avaya. I have a hospital who has patient phones. They want these phones to dial 9 for them so they act like regular phones. I know how to do this on the Avaya no problem,but there is a twist.

On a Meridan switch its possible to configure it digit by digit, so that only certain first digits dialed do this. In other words if they pick up the phone and dial 1 through 9, the switch will dial 9 followed by the customer entered digits. Its possible to take a zero and route it to the attendant instead of the outside operator. In this particular switch this is exactly what the customer wants. If a patient dials zero as the first digit they want it to go to the atendant, not the outside operator but all other digits entered will dial 9 (hotline)then the digit. Its easy to do in a Meridian, but I'm not sure the best way to try and accomplish it on a Definity.

 

[Bobg1]

I have not tried it, but you should be able to do this with the ars digit translation.

 

[schned99]

'change ars digit-conversion 0'

ARS DIGIT CONVERSION TABLE
Location: all Percent Full: 2

Matching Pattern Min Max Del Replacement String Net Conv ANI Req

0 1 1 0 0 ext n n

 

[avayaman]

Problem with that is it will affect every local on the switch.

 

[schned99]

Well, you could do this via aar. First, change features and assign a fac to acces the aar. Then, change the hot key code on your phones to dial the aar access code. Now you need to program the aar to route all your patient calls the same way the ars would route them. For 0, you would choose a min of '1', max of '1', route pattern of 'node', call type of 'aar', node number of '(insert pbx node number from dial plan)', ani of 'n'. Of course, if you are already using the aar, this would not be a viable solution. Also, I'm not sure if that 0 path for aar will work, you'd need to test it. Good luck.

 

[avayaman]

This sounds like it may work, There are no toll access trunks or anything like that, so AAR is not being used. I'll try it out in our lab. Thanks a lot.


Paul
Telus
Vancouver, Canada

 

[avayaman]

Tested it out in the lab, It works just fine. Only have to use the conversion table & make sure I've covered off all the dial coeds they are allowed to call and route them to ARS.
Thanks again, simple solution, I never thought of.