Press "0" to Transfer to Hospitality 2

[Randy_F]

--I am new to IP Office-- IPO 9.0.7.0
This is hopefully an easy fix\settings change...

We have a user that is going on leave... we would like to set her up so if someone calls her and while listening to her voicemail presses 0 "as instructed" they are transferred to another ext for immediate assistance... currently if "0" is pressed the person calling hears Dead Air then a "Beep" like its recording a voicemail.

Thanks in Advance

 

[TouchToneTommy]

Got to the Voicemail tab for the user, and set the "Reception/Breakout (DTMF 0)" field to the extension that you want to cover

 

[Randy_F]

That did the trick!!!

Thanks TouchToneTommy
You Rock

 

[IPGuru]

Ratter obvious if you took the time to look in the VM tab or even search the help files



Do things on the cheap & it will cost you dear

 

[holdmusic34]

star. yadda.

Depending on the URI configuration the ICR can be completely ignored.

If your URI is configured to use internal data then the IP Office will look into the user's SIP tab and if you have *'s it will look into ICR.

A madman with a taste for speed.