We have set up a predictive dialer and from time to time we are running into a situation during testing where there is a significant delay in the system transferring the call to the VDN.
Here is a trace of one of these calls:
14:28:18 Proceed trunk-group 96 member 1 cid 0x2b39
14:28:19 Alert trunk-group 96 member 1 cid 0x2b39
14:28:21 active trunk-group 96 member 1 cid 0x2b39
14:28:32 active cid 0x2b48
14:28:32 0 0 ENTERING TRACE cid 11080
14:28:32 1004 1 vdn e288015 bsr appl 0 strategy 1st-found override y
This call was to one of the outside test POTS line we have at our desk. When it hits the line: 14:28:19 Alert trunk-group 96 member 1 cid 0x2b39 the phone starts ringing.
This line show up when we pickup the called number: 14:28:21 active trunk-group 96 member 1 cid 0x2b39
So to me this appears that we have received an answer supervison.
Then we are saying, hello... hello... and nothing is happening until the line that reads: 14:28:32 active cid 0x2b48
This to me appears that the system is trying to classify the call as human or answering machine.
Then you can see that it transfers to VDN 288015.
Information regarding our system and setup:
CM 5.2.1
Calls are going out on G450 (which I understand have 64 call classifiers) If anyone knows how to view reports on the usage of these in the G450 please let me know. It's not the list measurements tone-recievers, this only shows the IPSI and CC boards in G650s.
T1/Trunks are 2 way, PRI, with Answer Supervision Timeout of 0.
System Feature setting of Call Classifier After Answer Supervision is set to n. If we set it to yes, this issue happens more often.
We can get this to fail with no other traffic on the G450, no other calls on the G450 happening and only calls to 1 outbound number. So it's not a load issue on the G450.
- Stinney
Quoting only proves you know how to cut and paste.
Here is a trace of one of these calls:
14:28:18 Proceed trunk-group 96 member 1 cid 0x2b39
14:28:19 Alert trunk-group 96 member 1 cid 0x2b39
14:28:21 active trunk-group 96 member 1 cid 0x2b39
14:28:32 active cid 0x2b48
14:28:32 0 0 ENTERING TRACE cid 11080
14:28:32 1004 1 vdn e288015 bsr appl 0 strategy 1st-found override y
This call was to one of the outside test POTS line we have at our desk. When it hits the line: 14:28:19 Alert trunk-group 96 member 1 cid 0x2b39 the phone starts ringing.
This line show up when we pickup the called number: 14:28:21 active trunk-group 96 member 1 cid 0x2b39
So to me this appears that we have received an answer supervison.
Then we are saying, hello... hello... and nothing is happening until the line that reads: 14:28:32 active cid 0x2b48
This to me appears that the system is trying to classify the call as human or answering machine.
Then you can see that it transfers to VDN 288015.
Information regarding our system and setup:
CM 5.2.1
Calls are going out on G450 (which I understand have 64 call classifiers) If anyone knows how to view reports on the usage of these in the G450 please let me know. It's not the list measurements tone-recievers, this only shows the IPSI and CC boards in G650s.
T1/Trunks are 2 way, PRI, with Answer Supervision Timeout of 0.
System Feature setting of Call Classifier After Answer Supervision is set to n. If we set it to yes, this issue happens more often.
We can get this to fail with no other traffic on the G450, no other calls on the G450 happening and only calls to 1 outbound number. So it's not a load issue on the G450.
- Stinney
Quoting only proves you know how to cut and paste.
