position busy operator

[jeepguy267]

I have 3 operators set up as qcc's. I am finding that 0 out calls are ringing on all 3 even though position busy is active on 2. The LDN has been renumbered to match my incomming main number DID. the dial 0/time out in Merlin Messaging is set to call answer service operator (768 - default). If I renumber 768 to the LDN then dial 0 routes to my auto attendant. any thoughts?

 

[GoKings]

Try setting up a calling group that overflows to the QCC LDN. Then have the Merlin Messaging call answer service operator xfer to the calling group ext number. An LDN is not considered a valid extension to dial in the switch, but a calling group can overflow to it.