Polycom IP7000

[AlexLD]

We just bought our first SIP phone, a Polycom IP7000. I created the user, extension, setup the config on the Polycom and it registers without error. However the extension rings busy when you try to call it. The SIP phone can dial out without a problem, transfer calls, conference, etc without issue. The phone is logged in and not on DND, so those aren't an issue. Anyone have any other ideas?

 

[tlpeter]

Did you use this doc?

https://devconnect.avaya.com/public/download/dyn/Polycom-SS-IPO.pdf

BAZINGA!

I'm not insane, my mother had me tested!

 

[AlexLD]

Yes, everything is to the letter. Only thing to note is we are running R8.0(16) in the beta programme and I have not heard if any of the other beta sites have this particular SIP phone.

 

[tlpeter]

What does monitor show?
I know sip extension do work as we haven some running on 8.0

BAZINGA!

I'm not insane, my mother had me tested!

 

[AlexLD]

7738216mS CMTARGET: 0.3261.0 409 Alex Dykes.0: Setting Hard Timer 6000
7738217mS CMTARGET: 0.3261.0 409 Alex Dykes.0: LOOKUP CALL ROUTE: type=100 called_party=280 sub= calling=114 dir=out complete=0 ses=0
7738217mS CMTARGET: 0.3261.0 409 Alex Dykes.0: ADD TARGET (N): number=280 type=100 depth=1 nobar=1 setorig=1 ses=0
7738217mS CMTARGET: 0.3261.0 409 Alex Dykes.0: SET USER: Polycom orig=1
7738218mS CMTARGET: 0.3261.0 409 Alex Dykes.0: ADD USER: Polycom depth=1 disallow_cw=0 dnd=0 real_call=1 group_call=0 type(CMNTypeDefault) incl(0x0) excpt(0x0), allow_redir(1) remote=00000000
7738218mS CMTARGET: TryLoggedOutTwinning for user Polycom Failed
7738218mS CMTARGET: 0.3261.0 409 Alex Dykes.0: CancelTimer CMTCDelayedProcessing
7738218mS CMTARGET: 0.3261.0 409 Alex Dykes.0: NO INITIAL TARGETS: Polycom
7738219mS CMTARGET: 0.3261.0 409 Alex Dykes.0: ADD USER: Polycom depth=1 disallow_cw=0 dnd=0 real_call=1 group_call=0 type(CMNTypeDefault) incl(0x1) excpt(0x0), allow_redir(1) remote=00000000
7738219mS CMTARGET: TryLoggedOutTwinning for user Polycom Failed
7738219mS CMTARGET: 0.3261.0 409 Alex Dykes.0: SELECT: TRY VOICEMAIL orig_hg() orig_user(280)
7738219mS CMTARGET: 0.3261.0 409 Alex Dykes.0: Fallback() targeting failed
7738221mS CMLOGGING: CALL:2011/12/0808:58,00:00:00,000,114,O,280,280,AlexDykes,,,1,,""n/a,0
7738222mS CD: CALL: 0.3261.0 BState=Idle Cut=0 Music=0.0 Aend="Alex Dykes(114)" (8.17) Bend="Polycom(280)" [] (0.0) CalledNum=280 (Polycom) CallingNum=114 (Alex Dykes) Internal=1 Time=588 AState=Dialling
7738222mS CD: CALL: 0.3261.0 Deleted
7738223mS CMExtnEvt: Alex Dykes: CALL LOST (CMCauseBusy)
7738223mS CMExtnEvt: Alex Dykes: Extn(114) Calling Party Number(114) Type(CMNTypeInternal)
7738223mS CMCallEvt: 0.3261.0 -1 Alex Dykes.0: StateChange: END=X CMCSDialling->CMCSCompletedTone
7738224mS CMExtnEvt: v=15 State, new=CMESCompleted old=Dialling,0,0,Alex Dykes
7738225mS CMCallEvt: 0.3262.0 -1 BaseEP: DELETE CMEndpoint f4339268 TOTAL NOW=15 CALL_LIST=7
7738225mS CMCallEvt: END CALL:409 (f42b39e4)