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Points in a Coverage Path
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I'm sorry I don't follow the question. But a call will not follow the cover path of an extension in a cover path of a different extension. The call will try the second option in the first cover path.
Is that what you were looking for ?? Wisdom is Knowledge
that is Shared
Thanks All Phoneman2
Is that what you were looking for ?? Wisdom is Knowledge
that is Shared
Thanks All Phoneman2
If read your question properly, you want calls to ring to extension a. If extension A does not answer, they should ring at extension B. If Extension B does not answer, the caller should be sent into extension B's voice mailbox.
If that is what you are looking for, create a VDN & Vector with the following step.
route to XXXX with cov y if unconditionally.
Then have the VDN point to the new vector. Then create a new coverage path for extension A. Point 1 of this coverage path is the VDN you just created.
Good Luck!
If that is what you are looking for, create a VDN & Vector with the following step.
route to XXXX with cov y if unconditionally.
Then have the VDN point to the new vector. Then create a new coverage path for extension A. Point 1 of this coverage path is the VDN you just created.
Good Luck!
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- #6
Guess what I was asking for is when a call does not get answered it follows the coverage path to point 1. If point 1 does not answer how do I get it to go the the voice mail of point 1.
From the answers I have recd (thanks !) I believe creating a VDN/Vec is the only way. Any othes uggestions?
From the answers I have recd (thanks !) I believe creating a VDN/Vec is the only way. Any othes uggestions?
When using a coverage path, the only voice mail that a call can get to is the voice mail of the original station called.
However, on more recent Intuity Audix there is a field on the subscriber page called "Secondary Ext" that allows you to get around that, kinda. If Station A does not need a separate voice mail, you could put Station A in the Secondary Ext field of Station B, then Station A calls would go to Station B's voice mail.
If you don't have that field on your voice mail system or Station A needs a separate voice mail then the VDN/Vectoring solution is the best. You could, perhaps, use remote coverage, but that would be a waste of trunking.
A little more information regarding the situation would be helpful.
Hope that helps...and makes some sense.
However, on more recent Intuity Audix there is a field on the subscriber page called "Secondary Ext" that allows you to get around that, kinda. If Station A does not need a separate voice mail, you could put Station A in the Secondary Ext field of Station B, then Station A calls would go to Station B's voice mail.
If you don't have that field on your voice mail system or Station A needs a separate voice mail then the VDN/Vectoring solution is the best. You could, perhaps, use remote coverage, but that would be a waste of trunking.
A little more information regarding the situation would be helpful.
Hope that helps...and makes some sense.
If the first station does not have a mailbox, you can use the auto attendant routing table in Audix to translate the first extensions DN to the DN of the second. That way when Audix sees the iD the covering station, it places the call into the mailbox of the station defined in point 1.
To do this go into audix, establish a business schedule (change auto-attendant business schedule x). you can use the default in there, just give it a name. Next go to change auto-attendant routing table. Enter the originating extension number under the incoming called number field and the business scedule you established under business schedule. Enter the destination mailbox under the day, night & holiday columns. This will only be any good if the originating extension does not have its own mailbox. Or you can set up the business schedule so that it goes into its own mailbox at certain times and the other mailbox at other times, if the coverage path is something that happens after hours only.
To do this go into audix, establish a business schedule (change auto-attendant business schedule x). you can use the default in there, just give it a name. Next go to change auto-attendant routing table. Enter the originating extension number under the incoming called number field and the business scedule you established under business schedule. Enter the destination mailbox under the day, night & holiday columns. This will only be any good if the originating extension does not have its own mailbox. Or you can set up the business schedule so that it goes into its own mailbox at certain times and the other mailbox at other times, if the coverage path is something that happens after hours only.
The secondary ext field in the Intuity is only used for incoming fax. No message will play on it, you get fax tone as soon as you call it. You could cheat the system by making coverage point 1 an analog extension. Connect the analog station to a trunk point with incoming destination point A. I know this is not the best way but works. It's probrably better to use the vector method.
kristiandg
Programmer
I've used the secondary extension field for a hunt group. So if you call the hunt group, it goes into that mailbox, with the greeting.
Kris
Kris
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- #11
I had this problem and here is how I got around it. I created a Coverage remote number that was the DID for that person. That way, the call has to leave the switch but it will follow the coverage path of the person you "actually" want it to go to.
If person "A" does not answer the phone call, it follows Person "A"'s coverage path to a coverage remote of person "B". Person "B"'s coverage path then takes over if the call is not answered by person "B".
Hope that helps,
5er
If person "A" does not answer the phone call, it follows Person "A"'s coverage path to a coverage remote of person "B". Person "B"'s coverage path then takes over if the call is not answered by person "B".
Hope that helps,
5er
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- #13
It may differ depending what voicemail system you have. I have Intuity Audix. What I have done in this situation is to create a coverage path that will send the call from ext A to Ext B. The first coverage point in the path is ext B. The second coverage path is voicemail (h98 on my system). Then in Audix add extension A as a secondary extension in the profile for extension B. The call will never go into someone elses voicemail if the extension is not added in the profile in Audix. I hope this is helpful. Ken Johnson
ITT Industries, Engineered Valves
ITT Industries, Engineered Valves
A lot of what I see suggested will vary according to what version you are on.
If you never want a call to go to station "a" voicemail, you might try changing that voicemail ext to an auto attd and have it do a transfer to staion "b", then you could have station "b" setup with normal coverage to voicemail and it should go there.
If you never want a call to go to station "a" voicemail, you might try changing that voicemail ext to an auto attd and have it do a transfer to staion "b", then you could have station "b" setup with normal coverage to voicemail and it should go there.
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