Plug-In for Microsoft Outlook & Avaya one-X Call Assistant Server Communication Failure

[trinetintl]

Just upgraded our demo unit 8.1 to 9.0, we used to have the one-x portal on Linux, this time we decided to install it on the same Windows server where we have the Voicemail Pro. Yes, we are trying different platforms to learn just in case. Not sure if we are missing anything, web portal works very well, I was able to login, download and install the Call Assistant however I cannot get the Assistant or the Outlook plug-in to login, we keep getting Server Communication Failure.
Are there any other ports besides 8080, 8666 that we need to open on the server in order to get it to work?

RE

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[trinetintl]

We have been working all morning long trying to figure this out and I am about to throw in the towel, we already tried disabling the firewall on the server and Call Assistant continues to refuse to connect. We tried on Windows 7, Windows 8, the server is 2008. I found a log entry in my PC and it seems the Call Assistant is talking with the server but the server is refusing to respond. Linux is pretty much straight forward install, Windows should be about the same, right?

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Machine: BUS-PC , Timestamp: 7/13/2013 10:48:56 PM , Severity: Information Message: DEBUGesktopIntegration.Adapter.OnexPAdapter.Login: Attempting to login to username :Roberto Extended Properties:
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Machine: BUS-PC , Timestamp: 7/13/2013 10:48:56 PM , Severity: Information Message: DEBUGesktopIntegration.Adapter.OnexPAdapter.Login: Opening socket for a handshake with server... :Roberto Extended Properties:
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Machine: BUS-PC , Timestamp: 7/13/2013 10:48:56 PM , Severity: Information Message: INFOesktopIntegration.Adapter.OnexPAdapter.processPostData : Request Payload : userLoginRequest request received. Username : Roberto ApplicationName : AvayaCallAssistant Extended Properties:
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Machine: BUS-PC , Timestamp: 7/13/2013 10:48:56 PM , Severity: Error Message: ERROR: Error found in DesktopIntegration.Adapter.OnexPAdapter.ProcessPostData : Request returned with no response - Request : /inyama/service/sessionWeb Exception Status : ConnectFailureMessage: Unable to connect to the remote server Extended Properties:
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Machine: BUS-PC , Timestamp: 7/13/2013 10:48:56 PM , Severity: Information Message: DEBUGesktopIntegration.Adapter.OnexPAdapter.HandleLoginFailure: Login failed with failure code :SERVER_COMMUNICATION_FAILURE Extended Properties:
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RE

http://www.trinet-intl.com

APSS - SME
ACIS - SME

 

[trinetintl]

Sorry guys, I was looking at the incorrect log, this is the right one, port 8069 is listening.

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Machine: BUS-PC , Timestamp: 01/04/2014 10:26:10 , Severity: Error Message: ERROR: Error found in DesktopIntegration.Adapter.OnexPAdapter.Login : Exception occured while trying to Login for username : Roberto.LoginFailureCode set to :SERVER_COMMUNICATION_FAILUREand WebSocketServiceException Type : UnableToConnect Extended Properties: String - EXCEPTION : DesktopIntegration.Adapter.WebSocketServiceException: Exception while creating socket to connect to host : 172.17.28.46 and port : 8069 ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 172.17.28.46:8069
at System.Net.Sockets.TcpClient..ctor(String hostname, Int32 port)
at DesktopIntegration.Adapter.WebSocket.CreateSocket(Uri url)
--- End of inner exception stack trace ---
at DesktopIntegration.Adapter.WebSocketService.Start(String serverUrl, String callbackUrl)
at DesktopIntegration.Adapter.OnexPAdapter.StartService(String serverURL, String callbackURL)
at DesktopIntegration.Adapter.OnexPAdapter.WsLogin(ClientConfig config, userLoginResponseLoginFailureCode& loginFailureCode, userLoginResponseXmppConnectionFailureCode& xmppLoginFailureCode)ClientSessionId - 73dfb48d-4513-4498-b043-7272599f7cd3
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RE

http://www.trinet-intl.com

APSS - SME
ACIS - SME

 

[JayNEC]

Disable the firewall on the server entirely as a troubleshooting step before you worry about ports. If that's the issue, it will work - if not you've got something else other than open ports going on.

New England Communications

http://www.necomm.com

 

[trinetintl]

We have already try that and it keeps on failing, I guess the only thing else to do is to uninstall everything and start all over again. I am taking a break if anybody has any other ideas to try please let me know before I come back and erase everything,

RE

http://www.trinet-intl.com

APSS - SME
ACIS - SME

 

[trinetintl]

After uninstalling everything I talked with my coworker in charge of the server and apparently he never disabled the firewall, he went back in double-checked everything and he detected that port 8069 was indeed closed, once it was opened everything worked as expected.


RE

http://www.trinet-intl.com

APSS - SME
ACIS - SME

 

[JayNEC]

Cool, you need to smack that co-worker in the back of the head...

New England Communications

http://www.necomm.com