phones say "No Licenses Available"

[azrael2000]

Here is a strange one. Hopefully someone has encountered this before.

I have an IP Office 500 v2, that one of our techs uses for testing. It has a complete set of licenses, including an upgrade to 8.1 license. When I power it up, and go in with Manager, I see all of my licenses, but in the error section I see "No Essential License."

I plug a phone (any digital or IP phone into it) and I see the message "No Licenses Available"

I took the SD card from the questionable chassis, put it into MY IP Office unit, and the phones come up no problem. I take MY system SD card, put it into the questionable chassis, and the same message appears "No Licenses Available".

I have reinstalled the licenses, getting them directly from the adi.avaya.com site, and still this happens.

Does anyone know why this would be?

Regards

 

[tlpeter]

You do not have an essential edition license.
The error looks clear to me.


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

Your "techs" should know the answer to this. You need an essential edition licence, this is either an actual licence or a virtual one obtained by actually upgrading a system from R7 or earlier to R8/8.1, just having the upgrade licence present on a SD card doesn't do this


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[azrael2000]

I agree.

When I did my system upgrade from the 7.0 I had to 8.1.42 at the time, I loaded the new license, did my upgrade, and I see that I have a virtual Essential License.

The one done by the other person... they said they did it the same way I did, but I don't see the Virtual Essential Edition.

It doesn't explain, however, why when I put the SD card from the questionable chassis into mine, everything comes up fine.

Regards

 

[tlpeter]

That is because the virtual essential edition license is tight to the IPO itself and not to the dongle.
That is why you should always buy the license.
Only scrappy Amriddle refuses to do it but he knows how to generate the virtual license and doesn't care about the time it uses


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

It's my company that's "scrappy"(tight) not me, but I do feel like I'm getting one over Avaya everytime I do it, and that's worth 10 minutes of anyones time


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[tlpeter]

Ha ha ha, i knew you would respond on that
I agree that you are stubborn and refuse to buy the normal essential and therefor spend some extra time to get the virtual one.


BAZINGA!

I'm not insane, my mother had me tested!