Phones ringing to switchboard. 2

[uttommy]

What causes the phone going to switchboard once we dial 9 to get out? It doesn't do it all the time but only sometimes. We are a hospital facility that has 24 trunk lines and 16 DID lines. I also would like to know what the TKID command is in the programming.
Thanks,
Uttommy

 

[GHTROUT]

OK, so it is real. Let's use your known example local phone number - the one you dialed/saw dialed when this occurred.

Where I'm heading is in the BARS (Dial-9) programming of area codes and exchanges.

Identify the local exchange (3 digits)

LD 90
REQ PRT
CUST 0
FEAT NET
TRANS AC1
TYPE NXX
NXX (the first 3 digits of the local number)

From that report, you'll see an "RLI"

LD 86
REQ PRT
CUST 0
FEAT RLB
RLI (the "RLI" from above)

From that, you'll see the ENTRs (choices) and their ROUTs (Trunk Routes)

What we're looking for is an ENTR that includes instructions to process the call internally rather than over a trunk.


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[GHTROUT]

Another thing to do. Find out if there were trunk routes in "Trunk Group Busy" prior to your changing to XTG

LD 15
REQ CHG
TYPE ATT_DATA
OPT XTG

The way to find out is to undo it:

LD 15
REQ CHG
TYPE ATT_DATA
OPT ITG

Then go to the console and look at the keys to the far far left...look for any key that is lit up solid. If there is, press it to un-light it. Then go back and set XTG it again.

If there was a lit key, it meant all along that someone pressed the Trunk Group Busy key, and that XTG will stop it from ever happening again.



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[MagnaRGP]

Further to GHTrout's post, if you are in a 10-digit dialing area, you may have to print the following:

LD 90
REQ PRT
CUST 0
FEAT NET
TRANS AC1
TYPE NPA
NPA (the first 3 digits of the local number)

and then follow the rest of the instructions as posted.

 

[uttommy]

Here is some more info on the rlb that you have asked about.
REQ prt
CUST 0
FEAT rlb
RLI 0

RLI 0
ENTR 0
LTER NO
ROUT 0
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 1
DMI 0
FCI 0
FSNI 0
SBOC NRR
CBQ NO

ENTR 1
LTER NO
ROUT 2
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 1
DMI 0
FCI 0
FSNI 0
SBOC NRR
CBQ NO

ISET 1
NALT 5
MFRL 0
OVLL 0

 

[GHTROUT]

Are there trunks in Route 2 - or are they active?


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[uttommy]

As far as I know they are actice. Is there anyway I can do something to tell?

 

[GHTROUT]

LD 21
REQ LTM
ROUT 2

Then, stat the TNs you see in LD 32. If the TNs are only two digit (two fields, like 10 1 thru 10 24, then use LD60

Example
LD 60
.STAT 10


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[uttommy]

Here is what it said. I have to leave for the day but I will be back on Monday to keep digging around. Thanks for all that you guys have been doing. Hopefully, we will get to bottom of this before long.

>ld 21
PT1000

REQ: ltm
CUST 0
ROUT 2

TYPE TLST
TKTP DID
ROUT 2
DES LOCAL PRI
TN 030 01 MBER 1
TN 030 02 MBER 2
TN 030 03 MBER 3
TN 030 04 MBER 4
TN 030 05 MBER 5
TN 030 06 MBER 6
TN 030 07 MBER 7
TN 030 08 MBER 8
TN 030 09 MBER 9
TN 030 10 MBER 10
TN 030 11 MBER 11
TN 030 12 MBER 12
TN 030 13 MBER 13
TN 030 14 MBER 14
TN 030 15 MBER 15
TN 030 16 MBER 16
TN 030 17 MBER 17
TN 030 18 MBER 18
TN 030 19 MBER 19
TN 030 20 MBER 20
TN 030 21 MBER 21
TN 030 22 MBER 22
TN 030 23 MBER 23

.stat 30 01

CH 01 - BUSY DID VOD *
.stat 30 2

CH 02 - BUSY DID VOD *
.stat 30 3

CH 03 - BUSY DID VOD *
.
DTC001

stat 30 4

CH 04 - BUSY DID VOD *
.stat 30 5

CH 05 - IDLE DID VOD *
.stat 30 6

CH 06 - BUSY DID VOD *
.stat 30 7

CH 07 - BUSY DID VOD *
.stat 30 8

CH 08 - IDLE DID VOD *
.stat 30 9

CH 09 - IDLE DID VOD *
.stat 30 10

CH 10 - IDLE DID VOD *
.

 

[GHTROUT]

I am now interested in what Route 0 is. If Route 2 is your local PRI, then 0 must be used just for outgoing.

It becomes rather complicated from this point. But the goal is to make sure all the trunks in Route 0 and Route 2 work (Route 2 is pretty much certain to work fine, since it's PRI)




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[uttommy]

Here is route 0. Sorry I have been busy this week and not able to get online.

>ld 21
PT1000

REQ: ltm
CUST 0
ROUT 0

TYPE TLST
TKTP COT
ROUT 0
DES 9511
TN 004 0 00 01 MBER 1 9511_1
TN 004 0 00 02 MBER 2 9511-2
TN 004 0 00 03 MBER 3 9511-3
TN 004 0 01 00 MBER 4 9511-4
TN 004 0 01 01 MBER 5 9511-5
TN 004 0 01 02 MBER 6 9511-6
TN 020 0 00 00 MBER 7 9511-7
TN 020 0 00 01 MBER 8 9511-8
TN 020 0 00 02 MBER 9 9511-9
TN 020 0 01 00 MBER 10 9511-10
TN 020 0 01 01 MBER 11 9511-11
TN 020 0 01 02 MBER 12 9511-12
TN 004 1 00 00 MBER 13 9511-13
TN 004 1 00 01 MBER 14 9511-14
TN 004 1 00 02 MBER 15 9511-15
TN 004 1 01 00 MBER 16 9511-16
TN 004 1 01 01 MBER 17 9511-17
TN 004 1 01 02 MBER 18 9511-18
TN 020 1 00 00 MBER 19 9511-19
TN 020 1 00 01 MBER 20 9511-20
TN 020 1 00 02 MBER 21 9511-21
TN 020 1 01 00 MBER 22 9511-22
TN 020 1 01 01 MBER 23 9511-23

 

[GHTROUT]

We need to know if the trunks in that route work.

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