Phones ringing to switchboard. 2

[uttommy]

What causes the phone going to switchboard once we dial 9 to get out? It doesn't do it all the time but only sometimes. We are a hospital facility that has 24 trunk lines and 16 DID lines. I also would like to know what the TKID command is in the programming.
Thanks,
Uttommy

 

[hskrdean]

There is an ATB (all trunks busy) key on some 2250's that, when pressed, makes all outgoing calls go through the attendant phone.

Check the attendant phone for any keys that are active.

 

[GHTROUT]

TKID (Trunk ID) is a free form record keeping field. You can enter anything, but most of the time you would put the phone number of the trunk.

Phones will go to the switchboard if your "Intercept" data (LD21 REQ PRT TYPE INT) is set to ring the console when all trunks are busy.

The other reason is if the Console has inadvertently pressed the Trunk Group Busy key (very far left row of buttons)


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[uttommy]

Could it be from all the trunk getting full and then all calls go to the switchboard? I went and checked the consoles and they appear ok.

 

[GHTROUT]

LD 21
REQ PRT
TYPE INT_DATA

or if that does not work

LD 21
REQ PRT
TYPE CDB


Post the one that works


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[uttommy]

here is what it prints out as.
REQ: prt
TYPE: cdb
CUST

TYPE CDB
CUST 00
AML_DATA
OPT DNI
VSID
GP02
GP03
GP04
GP05
GP06
GP07
GP08
GP09
GP10
GP11
GP12
GP13
GP14
GP15
ANI_DATA
ANAT 484
ANLD 9511
M911_PANI NO
ATT_DATA
OPT AHA EBIN BIXA BLA
DNI IC1 ITG IDP XLF XBL
FKA MWUD LOA
REA SYD ATDA
ATDN 0
NCOS 5
CWUP YES
CWCL 1 3
CWTM 10 20
CWBZ YES YES
MATT NO
RTIM 30 30 30
ATIM 0
AQTT 0
AODN
SPVC 00
SBLF NO
RTSA RSAX
SACP NO
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00 R000
ICI 01 R001 R002
ICI 02 LD0
ICI 03 DL0
ICI 04 R004
ICI 05 RLL
ICI 06 DF0
ICI 07 CFB
ICI 08 R008
ICI 09 R015
RICI 0
AWU_DATA
AWU YES
ATRC NO
RANF


PAGE 002

RAN1 000
RAN2 000
LA11 000
LA12 000
LA21 000
LA22 000
LA31 000
LA32 000
LA41 000
LA42 000
LA51 000
LA52 000
R2BN 00 00
R2ED 00 00
NRWU 5
TAWU 3
WUD NO
STE NO
CAS_DATA
CAS NO
CCS_DATA
CCRS UNR
ECC1 UNR
ECC2 UNR
CNCS 0
PELK NO
CDR_DATA
CDR NO
CHLN 0
FCAF NO
FCR_DATA
NFCR YES
MAXT 25
OCB1 255
OCB2 255
OCB3 255
IDCA YES
DCMX 25
FFC_DATA
CCRS UNR
SCPL 5
SBUP YES
FFCS NO
STRL 0
STRG
ADLD 0
DFLT_SCPW NO
FTR_DATA
**DAPC**PREFIX TABLE NO: 00 **
UNKN**INTL**NATL**ESPN**LOCL**ELOC**ECDP**
UNKN*
E164* 00 0
PRIV*
E163* 00 0
TELX*
X121*
NATL*

OPT AHA EBIN BIXA BLA CFO CFRA
COP CPA CTA DBA DNI DSX
HTU HVD XBL IC1 IDP XLF
IHA ITG FKA LOA LRA MCI
MWUD PVCD REA RND
RTR RTD ROI SBD SYD
TTAD VOBD CWRD HLPD HRLD
CXOD
DGRP 50
IRNG YES
PKND 1
DNDL NO
SPRE 88
LINK NO


PAGE 003

PREO 0
BPSS NO
SRCD 0000
EEST YES
DTMF YES
EESD NO
TTBL 0
MUS YES
MUSR 6
ALDN
RECD NO
PORT 0
STCB NO
MCDC NO
NAUT NO
IDEF NO
MTAR NO
LEND NO
MSCD NO
CPCI NO
CONF_DSP
CNFFIELD NO
CNF_NAME CONF
INTFIELD NO
INT_NAME I
EXTFIELD NO
EXT_NAME E
BSFE NO
ASPCT 000
FXS NO
DFLT_LANG ENG
STS_MSG
MSG01 Please leave message
MSG02 Back to work
MSG03 In a meeting
MSG04 On a conference call
MSG05 At lunch
MSG06 Busy call
MSG07 Out of the office today
MSG08 On a business trip
MSG09 Project deadline today
MSG10 Will reply after
VO_ALO NO
PCA OFF
TPDN
BFS_CFW YES
IMS_DATA
IMS YES
IMA YES
APL NONE
UST YES
APL NONE
UMG NO
APL NONE
INT_DATA
ACCD OVF OVF OVF ATN
CTVN OVF OVF OVF ATN
MBNR OVF OVF OVF ATN
CTRC OVF NAP OVF NAP
CLDN NAP OVF NAP NAP
NINV OVF OVF OVF ATN
NITR OVF OVF OVF ATN


PAGE 004

NRES OVF OVF OVF ATN
NBLK OVF OVF OVF ATN
RCLE ATN OVF ATN ATN
CONG OVF
DLT OVF
LLT OVF
DNDT BSY
LDN_DATA
OPT XLDN
DLDN NO
LDN0 7511
LDN1
LDN2
LDN3
LDN4
LDN5
ICI 00 R000
ICI 01 R001 R002
ICI 02 LD0
ICI 03 DL0
ICI 04 R004
ICI 05 RLL
ICI 06 DF0
ICI 07 CFB
ICI 08 R008
ICI 09 R015
MON_DATA
USBM NO
MPO_DATA
FMOP
RGNA STD STD
AOCS DIS ATN
RCY1 06
RCY2 04
RALL NO
CDTO 14
IFLS NO
MHLD NO
PCDS
CNFD 1
TGLD 2
DISD 3
CCDO NO
AFCO NO
ACNS NO
NET_DATA
OPT RTD
AC1 INTL NPA SPN NXX LOC
AC2
FNP YES
ISDN YES
VPNI 0
PNI 1
PINX_DN
MBG 0
BSGC 65535
PFX1
PFX2
HLOC
LSC
RCNT 5
PSTN NO


PAGE 005

TNDM 15
PCMC 15
SATD 1
OCLI NO
DITI NO
TRNX YES
EXTT NO
FTOP FRES
VNR NO
NIT 8
FOPT 14
CNTC
NATC
INTC
NIT_DATA
NIT1
TIM1
NIT2
TIM2
NIT3
TIM3
NIT4
TIM4
ENS NO
OAS_DATA
ODN0
ODN1
ODN2
ODN3
ODN4
ODN5
ODN6
ODN7
ODN8
ODN9
ASTM 30
HDOPT 0
HDTM 30
RDR_DATA
OPT CFO CFRA PVCD CWRD MCI
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN
CFN0 4
CFN1 4
CFN2 4
DFN0 4
DFN1 4
DFN2 4
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1


PAGE 006

DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3
ROA_DATA
OPT ROI
FRRT 7
FRT 16
SRRT 7
SRT 32
WAIT SIL
RICI 0
TIM_DATA
FLSH 45
PHDT 30
DIND 30
DIDT 14
LDTT 6
BOTO 14
DBRC 60
RTIM 30 30 30
ATIM 0
AQTT 0
ADLD 0
NFNA 0
HWTT 300
NIT 8
FOPT 14
TST_DATA

 

[GHTROUT]

Nothing looks wrong to me, but I can tell you how to disable the Console's ability to press the Trunk Group Busy buttons - which I bet will solve the problem.

LD 15
REQ CHG
TYPE ATT_DATA
OPT XTG
(then hit return until the REQ prompt comes again)

As a matter of course, every system I've managed - I set XTG. It means "Exclude Trunk Group Busy capability"


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[uttommy]

This will take care of all three consoles, correct?
Thanks,
Uttommy

 

[telebub]

Yep.

War Eagle!!

 

[uttommy]

Thanks for everyone's help I will repost later on next week to see if this helps my problem.

Thanks,
Uttommy

 

[uttommy]

I am still having problems with this. It doesn't happen all the time but it is still happening. Any other ideas out there? Also the switchboard is now telling me that when they page overhead their light doesn't come on the console.

 

[GHTROUT]

I bet you have a bunch of phones with CLS XFD

LD 81
REQ LST
FEAT XFD

Either change those to XFA or XFR if you do not want them to be able to transfer. Or at least see if it is happening to those phones more than anyone else.

As for Paging not lighting the console... Can they page at all? How is the POage button programmed? If it's an ADL Key, then it will not light - never does. Also, ADL keys can be changed by accident.




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[uttommy]

The problems are hospital wide on the calls going back to the switchboard. When we hit "9" to get out and dial the number we are actually on our provider at this point and they don't seem to think that it is on their end but I think it may be. As far as the paging goes they can still page but the light on the console to let them know they are on it is not on any of the three consoles that we have. The way they are programmed is they are in route 4 and the ACOD-56 are the routes and I am new at this and I am not sure how to look these up.
thanks,
Uttommy

 

[GHTROUT]

OK, the light never was on...didn't used to work, does not work. Common problem with Operators: "It used to work". If they are forgetting to disconnect from Paging, set the Route Data Block TIMR TFD to 60 and it will disconnect them automatically.

LD 21
REQ PRT
TYPE RDB
ROUT 4

As for how the button is programmed on the console

LD 20
REQ PRT
TYPE 2250
TN (hit return a few times and wait)

As for the other issue, If you are on the provider right at "9", then your do not use BARS. That would also mean "9" is an ACCD.

LD 20
REQ PRT
TYPE DNB
CUST 0
DN 9




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[uttommy]

THIS IS WHAT IT SAYS.

REQ: PRT
TYPE: DNB
CUST 0
DN 9
DATE
PAGE
DES

DN 9
TYPE NARS
NTBL AC1

This is what one of the consoles are programmed as.

REQ: PRT
TYPE: 2250
TN 20 1 4 0
DATE
PAGE
TN 020 1 04 00
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
SGRP 0
SETN 020 1 04 01
ANUM 01
IADN
ALPD NO
SSU
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN
DNDI DNDA
DAPC DAPD
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 EES
KEY 03 TRC
KEY 04 ADL 56
KEY 05 PRK
KEY 06 DPD
KEY 07 DDT
KEY 08 DTM
KEY 09 DCW
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 27 OCT 2004

 

[GHTROUT]

Good. The Console KEY 4 (ADL 56) never lit up. However, before you changed to XTG, the 5th key up on the far far left side of the console did light up. Do not change it back. Just add the TIMR TFD 60 to the Paging Route.

Next: When you dial "9" - you are _not_ on the carriers facilities. The dial tone you hear after 9 is being produced by your PBX.

Print out someones phone who seems to have this problem a lot - where they get the Console after 9


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[uttommy]

Here is one of the phones that it has done it on.

REQ: prt
TYPE: tnb
TN 156 0 0 22
DATE
PAGE
DES

DES ADMSEC
TN 156 0 00 22 VIRTUAL
TYPE I2002
CDEN 8D
CTYP XDLC
CUST 0
ZONE 010
FDN 5900
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 21
SCI 0
SSU
XLST
SCPW
CLS UNR FBD WTA LPR PUA MTA FNA HTA TDD HFA CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
VOLA VOUA CDMR ICRD KEM2
CPND_LANG ENG
RCO 0
HUNT 5900
LHK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 7000 0 MARP
CPND
NAME KIM BRUCE
XPLN 9
DISPLAY_FMT FIRST,LAST
01 SCR 7112 0
CPND
NAME JENNY MARTIN
XPLN 12
DISPLAY_FMT FIRST,LAST
02 SCR 7101 0
CPND
NAME JENNY MARTIN
XPLN 12
DISPLAY_FMT FIRST,LAST
VMB
VMB_COS 1
SECOND_DN
THIRD_DN
VMB_STATE CONFIGURED
03 DIG 2 3 V
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 5900
17 TRN
18 AO6
19 CFW 16 7112
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 27 NOV 2006

 

[GHTROUT]

So, it has happened to to other people, but not you? I think what you're going to need to do is just that - experience this yourself. I suspect it isn't happening the way you've been told at all. Users often tell you what they wanted to do, but not always what they really did. I wouldn't doubt if they are just hitting 0 instead of 9.


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[MagnaRGP]

You wouldn't happen to be in the UK or some other country where you have to dial 0 prior to making a long-distance call? If you are, and you users need to dial 9 0 XXXXXXX to place the call, then chances are high that it's simple user error.

 

[uttommy]

No I have witnessed this first hand as well. I dial 9 then the local number or any number and it immediately would ring to the switchboard. As much as I would like to say user error it is not. The thing is we have done nothing in the programming it just started doing this recently when we were having problems dialing some local numbers and we give those numbers to the phone company and the next thing we know we are this problem with numbers going to the switchboard.

Thanks,
Tommy