Phone Manager Logs Out

[NickBall]

Having Upgraded to 2.1.27, and VM Pro 2.1.14 along with Soft Console & Phone Manager we're experiencing lots of disconnections of phone manager.
This is happening with users running PM 2.1.8 & usres running PM 2.1.10
Looking at the monitor trace, we get huge TFTP RRQ's, and then on the workstation that logs out we get a PCPartner packet timeout.
THE TFTP RRQ's seem to be predominantly from PM 2.0.13 versions, but because of the issues we are having with PM 2.1.8 & PM 2.1.10 we don't want to roll out PM 2.1.10 to all users if this is going to cause disconnection problems
Is anyone else experiencin any difficulties? Does anyone have any suggestions or ideas?

Thanks

 

[IPGuru]

I would say tht using different versions of PM on the same system is likely to cause problems and make trouble shooting any problems difucult
take all systems up to V2.1.10 & see what happens

 

[dencom]

PhoneManager logging out is a confirmed known issue in the current releases...We stopped using the loging function and have users login again on their phone manually. This solved it for us:


Arnoud

 

[MrIPO]

Hey Arnoud, do you have a CQ for this from AVAYA ??

Umm anotherprivatebuild !!!

 

[dencom]

please refer to technical bulletin 31;
it's cq20343