Phone Manager Login Problems

[ChrisHerrington]

OK lets get this out of the way first. I do not want an answer of a networking problem on this. I have a new IP500 running the newest version of IP Manager. I have phone mananger 4.2.25. It does not matter what operating system what firewall etc, when I try to connect to phone manager it tells me unable to connect. I was able to connect each machine one time for just under 2 minutes, then they never worked again. I do not have any problems with the phones they work like a champ. This is a 1000 base network with a brand new cisco POE switch. There are no loops everything is using cat 6 cable. When discovering the IP500 it finds that just fine all the time from any machine, I do not get this message until I try to click on the user list. This is not a DNS issue the email notification is working fine. I have exchange 2007, Windows server 2008, and XP, Vista, Windows 7 machines they all work with everything else except for the phone manager lite/pro software. Does anyone have anything they think might be relevent to add other than a networking issue? Thanks BTW my IP office manager workstation is Windows 7 and with some work I was able to make it work just fine even though it is not supported. System Status is the only thing that does not work from this PC.

 

[Bas1234]

Check the subnetmask on the IP500 is it set to 255.255.255.0 the ip of the IP500 also needs to be static (disabled needs to be ticked).

Remmove the iproute in the maqnager, just leave the 192.168.99.0/RemoteManaager in it.

Also on system > system tab

TFTP/HTTP need to be set to 192.168.1.252
Phone file server type/Manager ip address set to "Manager/192.168.1.252"

On the users try to look at the "route print" in a dos box.

If you have a old HUB, connect it to a userpc/your laptop and try to trace it thru wireshark.

Windows 7 need to support 32bits, so the PhoneManager will be installed in the "Program Files X86" or something like that and not in the normal "Program Files"

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[ChrisHerrington]

I plugged in both Lan1 and Lan2 and they have static ip's. It looks like this has fixed it. I will know when everyone gets to the office this morning.

I have a stupid question? Do I need to have a tftp service running on the manager pc? I can use SolarWinds if I have to. I had the IP 500 set as 0.0.0.0 the default thinking that the ip office would handle the requests. Is this the case? I am new to phone this phone system it is just about 4 days old now.
Thanks for your help guys!

 

[tlpeter]

The ipoffice does not need a tftp server for this.




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ChrisHerrington]

Well I installed teh tftp server and it is working I can see with the log what it is doing. But now it cannot find the who_is file and I do not see it on the manager pc. So should I go back to having the ip office do the tftp?

If so I do not understand why it works without a gateway on the pc.

 

[tlpeter]

That is used by the ipoffice and phone manager so do not worry about that
LEts say the Who is, is a question to the ipo and it respond with the user list for example




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ChrisHerrington]

Ok thanks! Well when I set the TFTP server to the Office manager I get nothing but erros on the TFTP log on the manager pc. So I put it back and I am still in the same place. The phone manager software works great when I do not have a gateway on the pc. The minute I put a gateway on the pc the phone manager software starts to flake out again. The problem is without my gateway my DHCP clients will not get internet. I just know there is something I am missing in the config.

 

[tlpeter]

So this proves that the gateway is the problem
What gateway is it ?





ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ChrisHerrington]

The gateway has worked forever. We have this router for about 7 years and it works for everthing but the IP Office. It is a cisco router. The problem is that why would the Phone Manager software care about my gateway. When the Phone manager software makes a call to the IP 500 using the ip address what does that have to do with my gateway? They are mutually exclusive in every way. The phone manager software should not care about my gateway.

 

[amriddle01]

The TFTP field in the IP Office is for handsets and to get bin files and things like that, the odd bootp error in the manager TFTP log is quite normal, I am with tlpeter on this, it sounds like your gateway

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[tlpeter]

The phone manaer does not call the ipoffice !
PM uses tftp to get things from the ipo
If it is a cisco pix then you need to check if it has fixups for tftp
If yes then set it to no fixup protocol tftp 69 (or something like that)




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

What is your subnet mask? Is it splitting the network into subnets?

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[ChrisHerrington]

subnets are 255.255.255.0

 

[ChrisHerrington]

it is just a router not a pix not even that great of a router 1600

 

[amriddle01]

Silly question I know, but have you excluded the fixed IP's of the system from your DHCP scopes?

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[ChrisHerrington]

Yes I have!

 

[Bas1234]

Save a backup, make it factory default thru the manager and put the backup back in.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[nzschooltech]

What is the subnet that your IP Office is on? IP Address?

What is the subnet that your PCs are on? IP Address(es)?

From experience, the IP Office sticks with the old Classful Addressing for IPv4. I see there an address 192.168.1.254, in this address range the IP Office, the phones and the computers all have to be in that subnet 192.168.1.0 with a netmask of 24 bits, it will not work any other way. If you want a bigger subnet, change to the private 172.16.x.x-172.31.x.x/16 or 10.x.x.x/8 address ranges.