PerlScript Action in Voicemail Pro on Server Edition

[superikey]

What is the PerlScript Feature I am finding in Voicemail Pro client for Server Edition?
It’s under Actions Menu, Misc Actions, PerlScript, and us underneath greyed out option for VBScript (unsupported in Server Edition).
I can’t find any real documentation in the Knowledgebase or Help on Perl Scripting, script examples, etc.
Can a PerlScript be used to do what my customer needs here?

Here is what needs to be done.

Inbound caller hits IVR in VM Pro and is prompted to enter claim #.
Claim # is stored as $KEY and used to execute a database lookup over ODBC connected cloud database
Database returns result of the extn of the group #of the department working with the caller based on his claim #.
Group # is stored in a Variable $DBD(1)
Assisted Transfer is used to transfer the caller to $DBD(1) which in turn is the group extn #.

Any help on getting this done would be appreciated.


Isaac Braca
Avaya ACA - IP Office
CTO / ICCS & Co., LLC.


ICCS, Your Premier IT & Telecom Partner, is a New York City Based Avaya SMB Expert Business Partner and IT Consulting Firm.

Visit and Post on my Blog:

http://ipofficeexpert.blogspot.com/

 

[intrigrant]

I don't know what version you are on but I don't see any perl related action greyed out or not.
Maybe Avaya is working on it for the near future but if you really need the database access feature then install a windoze based server.
Right now there is no alternative.

 

[janni78]

superikey, as I said in the other post it doesn't seem to work and I've send a mail to Avaya presales to find out if it's supposed to work yet.
Why we need another post I don't know, if this works it can solve your problem but you won't find a finished solution in knowledgebase for you to copy paste.

Intigrant, You can find it under Actions -> Miscellaneous Actions in the menu bar when connected to Linux VM.


"Trying is the first step to failure..." - Homer

 

[janni78]

But if we're lucky they just missed to disable the Advanced license check in Linux VM cause when you test the syntax on the action it executes the script on the server.

"Trying is the first step to failure..." - Homer

 

[superikey]

All noted
But what I need to know is can this do what I want and if so how do I go
About writing the script to do so.

Isaac Braca
Avaya ACA - IP Office
CTO / ICCS & Co., LLC.


ICCS, Your Premier IT & Telecom Partner, is a New York City Based Avaya SMB Expert Business Partner and IT Consulting Firm.

Visit and Post on my Blog:

http://ipofficeexpert.blogspot.com/

 

[IPGuru]

I don't see PERL scripting on my V9.1 server either

Hopefully you have simply managed to activate a development option & this is something that Avaya are working on.

If it is it is a shame that Avaya seem to have chosen PERL & not Python but I suppose it is par for the course for Avaya, they seem to always fall foul of the 50 50 90 rule*

* 50 50 90 rule: when presented with a 50/50 choice you are 90% certain to get it wrong.

(an even better option would have been to enable the execution of an external script where the shebang would identify the interpreter to use, although that would still need the creation of a usable gateway between the scripting language & vm pro although that could potentially be one of more generic commands that could be called with exec/ sup-process or whatever mechanism the language in use uses to call an external program)

Do things on the cheap & it will cost you dear

 

[pkdev]

Hi superikey,

What version are you running ? Can you provide a screenshot of VMPRO client ?

Best regards,
PkDeV

 

[VNeilson]

I have it on VMPro 9.1.6 build 2. There's no documentation on what they plan to do with it though.

 

[janni78]

I got the response that Perl Scripts are not supported which explains why it doesn't work.

Seems like they implemented it but never released it, usually it's the other way around =)

"Trying is the first step to failure..." - Homer

 

[derfloh]

Perhaps a started and stopped try to add DB and scripting to VMPro on Linux. During Beta 9.1 it was said it would be planned for 10.0. Now it is not part of R10. Perhaps 11 or 12 or ...

 

[superikey]

Does Anyone have a Release document for 10.0?

Isaac Braca
Avaya ACA - IP Office
CTO / ICCS & Co., LLC.


ICCS, Your Premier IT & Telecom Partner, is a New York City Based Avaya SMB Expert Business Partner and IT Consulting Firm.

Visit and Post on my Blog:

http://ipofficeexpert.blogspot.com/

 

[derfloh]

https://sales.avaya.com/documents/1399616727376