PARK and SCN 2

[garrydw]

We have 2 stores with an IPO 406 at each. They are connected via SCN.

Is it possible to park a call at store A and unpark it at store B?

Thanks.

 

[SuperJenks]

NO, not supported. The closest I could come to this feature is to transfer the caller into a conference meet-me and have the user at site B join them. Its seamless to the caller. Thats the best I can do for ya. The only issue is they will not hear music on hold while waiting. Not a big deal in my eyes.

 

[garrydw]

As I got into programming the systems, I started to get that impression. Hmm.. I will have to try this out.

We are trying to have a receptionist/operator at store A handle all incoming calls. The problem is that our staff is used to being paged when they have a call and they will pick it up from on hold or park position. I need to come up with a way for her to take calls from store B and then get them back to the appropriate party/department back at store B.

Any suggestions?

 

[SuperJenks]

Just Make the conference meet-me at site A, for example 601, transfer the caller to 601 where they will be waiting, Page or call the user at site B and tell them the caller is waiting at 601. The user then just dials 601 and walaaa, they are connected together. I dont think you could make it any more simple than that. You would have to set up a short code at site B with 601 with "dial" feature with the IP line Id to site A. Site A you would have to set up 601 as Shortcode and feature would be Conference meet me. Done...

 

[milehighip]

Short codes for ride call would also work. Have the Rec park the call at site A on button say, Park 101. System A Shortcode:*101 - Ride call 101. Site B short Code *101, Dial *101 Line (SCN Group). This will leave the call at site A so that the Rec is alerted if nobody picks it up, but lets site B get the call.

 

[garrydw]

Guys,

Thank you so much for all the information. I really appreciate the help.

Garry