Pager system, Option 61 & Call Pilot

[bliemsgirl]

I have a pager(with pagers) system connected to my option 61c, if I dial the number 210, followed by my pager number I can get access to that person's pager. Example, 210 then 594#.

I also had the possibility before the upgrade of MerMail to CP that people from outside could dial my main number, 0323281, dial 210 and then also reach people on the paging system. After the upgrade of the PABX and MMail to cp this has stopped working. Any ideas on what I can check to get this working again?

Internally at the option 61 site I can however use the 210 (which is an acod) and then use the paging system. It doesn't work from dialing in externally to the pbx.

 

[johnpoole]

look at the rpls, they default to a level that denies that.. the pilot will do any task the meramil would. i went through the same thing with the same upgrade just over a year ago

john poole
bellsouth business
columbia,sc

 

[bliemsgirl]

RPLS? Ok please remind me where I have seen that b4?

Thanks

 

[Reusser]

RPLs = Retriction Permition Lists

all dialout funtions are assigned a RPL - there you decide what CP or MerMail is allowed to dial

 

[bliemsgirl]

all numbers are allowed in call pilot on the rpl's. Do I have to define rpl's on the pbx too?

 

[bliemsgirl]

In which overlay can I print my rpl on the Option 61c?

 

[johnpoole]

the 61 does not have rpl's. it has bars, if you can dial the number from a set then the problem is in the rpl's of the call pliot.. i got a laugh out of someone telling you it;s the rpls in the switch...

john poole
bellsouth business
columbia,sc

 

[bliemsgirl]

Ok the rpl's are fine in call pilot, what else could I be able to check?

 

[bliemsgirl]

Here is a printout of the route and the trunk for the pager system:

DES 210
TN 020 0 06 04
TYPE COT
CDEN 8D
CUST 0
XTRK XCOT
FWTM NO
BIMP 3COM
TRK ANLG
NCOS 0
RTMB 33 1
ATDN 738
SIGL LOP
SUPN YES
STYP BTS
AST NO
IAPG 0
SEIZ NO
PPID 0
BTID 14
CLS UNR DTN WTA LPR APN THFD BARD
P10 LOL
TKID 210
AACR NO
DATE 6 FEB 2006


TYPE RDB
CUST 00
ROUT 33
DES 210-PAGE
TKTP COT
NPID_TBL_NUM 0
PRIV NO
RPA NO
SAT NO
RCLS EXT
VTRK NO
NODE
DTRK NO
ISDN NO
PTYP ACO
AUTO YES
ACMP NO
ICOG OGT
RANX NO
SRCH LIN
STEP
ACOD 210
TARG
CLEN 1
OABS
MFC NO
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
OOD 1
ODT 4096
RGV 640
FLH 510
GTO 896
GTI 896
ARP 3
SFB 3
CRD 512

IENB 5
TFD 30
LEXT 100
VGD 6
SST 3 0
DTD NO
SCDT NO
2 DT NO
NEDC ETH
FEDC ORG
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DDO NO
CDR NO
CCO NO
NATL YES


PAGE 002

SSL
CFWR NO
IDOP NO
MUS NO
MR NO
PANS YES
MANO NO
EQAR NO
FRL 0 10
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 1
ATAN NO
OHTD NO
PLEV 2
OPR NO
MCTS NO
ALRM NO
ART 0
TIDY 210 33
SGRP 0
CCBA NO
AACR NO

 

[T1PSTN]

What's the TGAR of your mail ports? Is it the same as the TGAR of an internal phoneset that can reach the paging system?


--T1PSTN

 

[johnpoole]

i would build a menu to test with, need an option to dial 210, that will tell us if the call pilot acd members can dial that number.. it that passes we can look a little deeper.. and like the 1st answer the default targ and tgar are both 1... if those defaults are still in play, that's a natural block

john poole
bellsouth business
columbia,sc

 

[bliemsgirl]

the tgar on the acd agents is 1. Could that be causing a block?

 

[bliemsgirl]

Would changing the CLS to unr have any effect as well?

 

[bliemsgirl]

This is a printout of one of the CP Agents:


TYPE 2008
TN 24 0 11 0

DATE

PAGE

DES


DES CPILOT
TN 024 0 11 00
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FND HTD ADD HFD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD MMA CMSD SLKD CCSD SWD LND CNDD
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD CCBD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD CDMR
CPND_LANG ENG
RCO 0
EFD
HUNT
EHT
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 1 2 3 5 6 9 10 11 12 13 15 16 17 18 19 21 22 23
SFRB
USFB 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
CALB 0 1 2 3 4 5 6 7 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 9320 0 3221
AGN
01 SCN 9450 0 MARP
02 MSB
03 NRD
04 TRN
05 AO3
06
07
DATE 10 FEB 2006

 

[johnpoole]

best way to check that would be to change your phone to ncos 0, tgar 1 ctd and try to page someone.. you could look it up in bars.. prt the nxx, then the rlb and ckeck the frl. in most switches ncos 0 is internal.. but of course that can be changed

john poole
bellsouth business
columbia,sc

 

[bliemsgirl]

they aren't using ncos at this site. Sets are just being restricted using the tgar/targ

 

[T1PSTN]

The CLS UNR and TGAR 0 would allow an access code to be dialed by the agent... I think that's what you'll need to make this work. Do you have the port-set configs for any of your old MerMail agents? CHeck their TGAR and CLS as reference. If all else fails, John Poole's method is the best one going-- COnfigure a phone until it does what you'd like the mailport to do and then try to apply the same settings.


--T1PSTN

 

[bliemsgirl]

Well it seems that I have already tried everything, but nothing seems to work. I have tried working with different cls's, but nothing.
I even compaired a normal set's cls to one of an agent, changed it and nothing happened.
The paging system works fine at the site side, but doesn't work when u try to dial into the system.

 

[T1PSTN]

Can you call a mailport from an internal extension and page through a menu-service? Is the problem ONLY when entering the system from the PSTN? Check the TARG/TGAR of your inbound rout and memebers. Make sure that you aren't barring trunk-to-trunk calls. If a call comes in on a trunk, access to page is another trunk. If a station calls, it isn't trunk-to-trunk, and that access restriction wouldn't apply.


--T1PSTN