overflow question 2

[Zero6]

Hi All,

When makeing an overflow, should the time no answer time be more then the overtime for the other hunt group or is it vice versa?.
Also for over flow to work to a trunk line, so the call can go to another number, the line ID have to be the same if you have one line ID correct ( 4 trunk lines used)?

Thank you in advance

 

[intrigrant]

This is a great misunderstanding for new users of IP Office, a call will not go to the overflow group, only the memberlist of the overflow group is used as a additional list added the first group member list, all the other settings of the overflow group are ignored.
So the settings of the first group are always used.

Linenumbers have no impact at all.

 

[Zero6]

Hi Intrigant let me clarify what I want to do, seems I didn't explain correct.

I have created a hunt group 200 which has the ext 700 and 701 and set on collective ring mode.
In the incoming call route I set 200 as the destination.
When call the main number both phones ring at the same time, with no problem.
Now I created another hunt group 300 with the ext 703 in it, but 703 is has call forward unconditional and forward hunt group to an international number
If I dial 703 it will dial the international number immediately, no issues there.
Now when I the hunt group 200 I set the overflow to hunt group 300 in which the no answer time is 20 sec and the overflow is 10 seconds.
When dialing the main number the ext 700 and 701 keep on ringing even past the 20 seconds.
That is the issue that I am having.
Been looking for what else good be the issue, but not seeing it.
Any idea what else I need to check?

thank you in advance

 

[intrigrant]

Forwarding unconditional of group calls is only possible if the main group is set as sequential or rotary.
Alternative is to use mobile twinning on extension 703 with the option to use twinning for huntgroups enabled but your system must be at 10.0+ or you must have a mobile user kicense or power user licens for older versions.

 

[Zero6]

I did test sequential and rotary, but it didn't work.
This should work regardless of version right?
Because I checked other configuration that I did at other clients that is working, but only thing I saw is that they are on version 9.1 and this pbx is on version 7.1
So if understand you correctly, it is either upgrade the pbx or get a power user license correct?
It is very strange still that something like this won't work on a lower version

 

[intrigrant]

There are other things that could block external forwarding like analogue trunks.
With a sequential group, digital lines and huntgroup dorwarding enabled in the user sttings it should work on any version.

 

[snowman50]

You also need to allow inhibit/ transfer on main system page...uncheck this otherwise the call won't transfer out of the system.[pre][/pre]

 

[Zero6]

Hi Snowman50,

Inhibit/ transfer is already disabled.

 

[TouchToneTommy]

Main group, the No Answer AND the Overflow Time should be 20 seconds. Voicemail turned off.
Overflow group should be Sequential, have a single member, and that member should be forwarded unconditionally including hunt group calls to the international number. You should ensure that Trunk to Trunk transfer is allowed on the analog lines, and that Inhibit Off-Switch Forward/Transfer is unchecked on both the User and system wide. You might need to add a login code to the User on the Telephony/Supervisor Settings tab.

You should be able to dial the User and reach the international number.
You should be able to dial the Overflow group and reach the international number.
You should be able to dial the Main group and after 20 seconds reach the international number

 

[Zero6]

Hi Everyone I got it to work,
Set it sequential and it worked.
One question though, the phone rings and on the 3rd ring it goes quite and then you hear the phone ring again after a few seconds to the using the hunt group 703 which is forwarded to an international number.
So the phone takes another lines to forward the call.
Is there a way to let the caller know that the phone is still active, because some people hear the phone go quite and hang up without waiting to hear it ring again to the international number

 

[Qzwsa]

If they have voicemail pro, you could forward user 703 to a voicemail module that transfers the call. Then check the box to advise caller of the transfer, or even record a custom message that says "Please hold while we transfer your call to our Virgin Islands location." or whatever you'd like.

-Qz

 

[Zero6]

Hi Qzwsa,

I thought as much, they don't have voicemail pro.
So chances are they will just leave it as is.

Thanks for confirming this.