waldrondigital
IS-IT--Management
- Mar 4, 2009
- 94
Is it me or does the Overflow HG timeout simply not work in CCW mode?
Here's what I want to achieve:
1. HG: Ring Ext 11 for 5 seconds
2. BackupHG: Ring Ext 11, 22 for 25 seconds
3. Call rolls to VM in 30 secs.
For the record:
1. Collective Call Waiting Groups
2. Overflow mode Group
3. 4.2 (11) system, same result on a 4.2 (14) test system.
Some testing:
Scenario 1:
In the Primary HG settings:
No Answer time: 15 secs
Overflow time: 7 secs
Voicemail Answer time: 30 seconds
Result: Calls roll to overflow after 15 seconds, ignoring the overflow value.
Scenario 2:
In the Primary HG settings:
No Answer time: 7 seconds
Overflow time: 7 seconds
Voicemail Answer time: 45 seconds
Result: Calls roll to overflow after 7 seconds, rings overflow for 7 seconds, then rings primary 7 seconds, then both for 7 seconds and so on.
My experienced Avaya partner/vendor is clueless and so am I. Maybe the best bet is to just work around this by creating a tertiary overflow group??
Any help would be appreciated. I'm going crazy and this seems like pretty simple stuff..
Here's what I want to achieve:
1. HG: Ring Ext 11 for 5 seconds
2. BackupHG: Ring Ext 11, 22 for 25 seconds
3. Call rolls to VM in 30 secs.
For the record:
1. Collective Call Waiting Groups
2. Overflow mode Group
3. 4.2 (11) system, same result on a 4.2 (14) test system.
Some testing:
Scenario 1:
In the Primary HG settings:
No Answer time: 15 secs
Overflow time: 7 secs
Voicemail Answer time: 30 seconds
Result: Calls roll to overflow after 15 seconds, ignoring the overflow value.
Scenario 2:
In the Primary HG settings:
No Answer time: 7 seconds
Overflow time: 7 seconds
Voicemail Answer time: 45 seconds
Result: Calls roll to overflow after 7 seconds, rings overflow for 7 seconds, then rings primary 7 seconds, then both for 7 seconds and so on.
My experienced Avaya partner/vendor is clueless and so am I. Maybe the best bet is to just work around this by creating a tertiary overflow group??
Any help would be appreciated. I'm going crazy and this seems like pretty simple stuff..