Outlook2002 appointments show up far to late (2-7 days after)

[G3NO]

Hi,

can someone help me out here?
I´ve got a Exchange 2000 cluster (2 servers/win2k/sp4 on Compaq/HP DL380s G3).
Allso there is a smart host in a remote location (W2k/sp4/Exchange 2000) managing all traffic in and out.
All servers are in the same domain. W2k AD.
Some users are complaining about appointments showing up far too late. Up to 6-7 days. All servers are in the same time zone and have the same system time.

Could someone tell me where to look?
I can´t find anything on the net about people having such trouble :-(

Every help is appreciated!

Thanks

Damien

 

[xmsre]

I have seen this before. Where is your SMTP virtual directory? If the SMTP virtual directory is on a local drive, when your cluster fails over messages will be stranded. When you eventually fail back, the stranded messages will be delivered days or months later. If you have 5.5 in your exchange organization, the same is true for the MTA on your clusters. On a cluster, the MTA and SMTP directories need to be on a shared disk resource.

 

[G3NO]

Thanks for your quick reply!
I don´t really know what you mean with "SMTP virtual directory".
Could you please tell me where to look for these settings?
Thanks a lot!

Damien

 

[xmsre]

http://support.microsoft.com/default.aspx?scid=kb;en-us;318230

 

[G3NO]

Wow! I´m impressed by your speed!
I´ll try it out and let you know.

Thanks again!

Damien

 

[xmsre]

Today is a slow day. I'm sitting on a customer site waiting for SFU to download so I can sync the passwords between eunuchs and windows prior to migrating from sendmail to Exchange.

 

[G3NO]

Now I´ve tried your sulution. Unfortunately the Mailroot directory is already located on a different server. So that won´t help me in this case.

Thanks.
Every new idea is welcome.

Damien

 

[xmsre]

On another server? Should be on a disk on the shared SCSI bus.

 

[G3NO]

Sorry, that´s what I mean.

 

[xmsre]

Other issues that can cause the problem:

1. If yu have 5.5 or foreign connectors in your environment, you have to put the MTA directory on a disk on the shared bus.

2. Client side calendar caching can cause appointments to arrive late, as well as missing or duplicate appointments. On the client, set the NoOst registry key.