Outlook XP & Word XP

[jamccor]

I have a user at the company I work at who is using Windows XP with Office XP. When he uses Word to try to send email (File menu, send to mail recipient)it automatically wants to use Outlook express instead of plain old Outlook which we are configured to use. I set it up to use outlook in internet explorer and still, it prompts for the Outlook Express setup wizard. Any clues out there???

 

[jamccor]

Anybody have any clues??

 

[catbebe]

The solution is to make your Microsoft Outlook a default e-mailing program.
1) First, open your outook Express-->Tools-> Option-> general, at bottom, check whether the "make Default" button" for "This program is the default e-mail handler" is on.
** Just check but do nothing because because after you proceed step 2, it will automatically changed to Microsoft Outlook instead of Outlook Express.
2) Then, open your Microsoft Outlook program->Tools->Option->Others->ckeck "Make Outlook the default program for e-mail..."
3) Open Word, click "send to"->"Mail Receipient" then you will know whether the default is been make.
4) Tell the user in case he accidently open Outlook express, the very first screen will ask him to make Outlook Express the default e-mail client, he should select "NO".

If he accidently selected "YES", you must do step (2) to return the default E-mail Client to Microsoft Outlook

Hope it can help, happy trying!!

 

[jamccor]

Thanks for the reply but I did that already. I wonder if there is an area in the registry where I can see why it always opens express.