Outlook problems - important!!!

[buddyel]

When a user exits outlook, Citrix keeps the connection as active instead of closing it out completely. Is there a known fix for this as this is causing much trouble. Also, users using the WI have problems with timeouts. They receive a "connection has been interrupted message" after only be idle for a couple of minutes. The app then reconnects, any ideas on this one?

 

[enigma99]

Hey buddyel,
I had that same issue with published applications. When users hit "x" it would only disconnect their sessions and would leave it running on the server.

Basically there is a process not closing whenever the end-user closes the application. I had two servers that I had publish out Excel but only one actually logged off the user when they exited the application. I ran them side by side and I noticed that on one it had 3 processes and on the other it only had 2. Everytime I closed out the application with the 3 processes, the extra process would hang. Which caused the app to still run on the server. Anyways, here is what you need to modify in the registry.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI]
"DllName"="seamls20.dll"
"NotifyEvent"="WfshellTwiNotify"
"LogoffCheckSysModules"="ssonsvr.exe"

The "logoffchecksysmodules" is what you are needing to add. I noticed that on our server, ssonsvr would not close and that was causing our hangup with the app.

Hope this helps.

 

[buddyel]

It doesnt actually disconnect the session, it remains active, so even a timeout setting on disconnected sessions wont work properly.

I have tried to add the reg entry listed above, do I need to restart the server for the change to take effect?

 

[buddyel]

One more thing...If I try to open Outlook again from my app list, it tells me there is already a seamless connection open. If I click the new mail message button in my system tray, it says "the operation failed".....