Outlook freezes when opening large messages

[aznluvsmc]

Hi,

Please ignore my previous post titled "Work@home user not receiving e-mails". I solved the problem a few minutes later. I have to remove the Customer Relations mailboxes for some reason and then add them back. Don't know why.

Anyways, now there's another problem. My user cannot open messages over 5KB. Everytime she tries, Outlook hangs. She can open messages smaller than 5KB though.

I've searched MS KB and found some articles but neither helped. Any ideas?

Right now, I'm still thinking it's the MTU value with her ISP. She told me they have it set to a number way higher than 1500. I think Outlook has a recommended min and max value.

Steven S.
MCSA
A+, Network+, Server+, i-Net+, Security+

 

[Dreamboat]

Did you run detect and repair in Outlook's help menu?

Anne Troy
Killer Coder Live Chat!

http://www.vbaexpress.com/forum/showthread.php?p=2121

 

[aznluvsmc]

Hmm.... I will try that but I don't think that's the problem. It's really a fresh image. She experienced ths same problem originaly with Outlook XP so I just decided to reformat and put Outlook 2003 on there.

Steven S.
MCSA
A+, Network+, Server+, i-Net+, Security+