outlook express can't connect to server gives error: 0x800ccc90, *91 1

[Drachenhunter]

Hello,

I do tech support for an ISP and one of our customers is having trouble getting on the mail server.

She has windows xp
and is using OE: 6.0

The error number she gets is 0x800ccc90, 0x800ccc91

saying that the user name cannot be found on the server.
I checked her settings and they seem correct and I also went a head and put them into my outlook express and it worked. so it's not a server problem. I had a customer call with a similar problem and what it took was deleteing the account giving the error, I tried it with this lady and it didn't work. I turned of norton AV e-mail protection(she has NAV2002) and removed the account again and re added it and it still didn't work. I searched around and most of the sites I found were either in chinese(trational) or japanese.

If anyone know's a fix please tell me. also if the fix requires uninstalling and re-installing outlook express 6.0 can you tell me how to do that with windows xp, all I can seem to do is hide it when I remove it from the control panel.

Thanks in advance,
Cody

 

[WheeDoggy]

These error codes can either be:

1) Mailserver name mispelled
(possibly (smtp) stmp.someserver.net)

2) Norton's email virus checker
(POPROXY.EXE)
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