Outlook 97 > users logon problem

[tekquest]

All,

I am running a Windows 2k professional pc with office 97 installed, the administrator can open all the applications as part of the office suite, including outlook.

When I add another user, with general user, administrator or power user it will not open outlook, with the error message of:

"This program is not registered properly, please run setup again. Can't find this file, make sure the path and filename are correct"

i have checked the Hkey_local_machine\software\microsoft\office & hkey_current_user\software\microsoft\office for permissions and all added accounts have full permission but nothing seems to work.

I have also added full permission to the program files directory and winnt, same problem tho.

microsoft had a document pertaining to the same registry keys, also didnt work..

anyone had this problem and resolved it? i have also tried re-installing office and using the office 97 registry eraser + deleting the folder.

any help would be of great assistance,

Luke

 

[tekquest]

FIXED! figured it out with much looking on the system

Delete the user's profile (BACKUP ALL PST FILES, DOCUMENTS AND SETTINGS ETC)

Re-create the users profile (logon to the LOCAL machine) and login, outlook should work, as long as the registry has domain user access to the "HKey-local-machine\software\microsoft\office and permissions for the same on the C:\Winnt and C:\program files

Should be no problem, mine happily works now! :-D


Luke