Outlook 2K - 'Recover deleted items problems'

[melbro]

Using Exchange 2k for multiple users. One user reported that they could not recover deleted items from their email. My works fine - I have checked other users and have found some that can and some that cannot. If and item is in the deleted items folder and I delete it - I cannot go to recover deleted items to get it back. Recover deleted items is totally blank. We are in the process to moving our mailboxes to Exchange 2003, but I have some users on the old server and some on the new. Any help would be appreciated. THANKS.

 

[Koonan]

What is your retention set to on Deleted items? How are your users deleting email? If they use Shift-Delete, it will by-pass the "Delete-Items" and the "Recover Deleted Items".

MikeL


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The good ole days weren't always good
and tomorrow ain't as bad as it seems
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[melbro]

I've checked the retention and it's okay. The email is being deleted by right clicking and delete or the black 'x' on the toolbar. They are not by-passing delete items. I thought of this first. But this is not the case.
Thanks for the reply.

 

[minxca]

http://support.microsoft.com/?id=178630

if the press shift delete:

http://server/exchange/username/folder/?cmd=showdeleted