Outlook 2003: Can't accept/decline tasks

[xtremist5150]

Hi, I'm having this problem with tasks and contacts. When I try to assign a task, the actual task doesn't go to the subordinate but shows up as a regular email instead of a task where they can accept/decline. I get the same thing when trying to forward an Outlook contact to someone via email. It doesn't seem to BLOCK it but turns the attachment into a email text. Please help!

Using Outlook 2003.

 

[Mia03]

Are the people you are sending tasks to also using outlook? If so, what version?

 

[xtremist5150]

Ah yes forgot to mention. We are using a combo of Outlook 2003 and 2002 in the office; however i've assigned tasks from 1 outlook 2003 machine to another outlook 2003 machine and it still turns the attachments into email text (it'll display the task info but only in text and there's no options to accept/decline, save, etc)

I tried downloading and installing the Attachment Options tool but it doesn't affect it.

 

[Mia03]

What do you use in the background? Is it Exchange? What version?

 

[xtremist5150]

We are using Exchange 2000, we do not have Outlook data stored on our servers except for Outlook Web Access; for the most part everything is on our own machines.

 

[Mia03]

Hmm. There are a certain number of features that are only available in Outlook if Exchange is running in the background and this includes voting buttons like accept/decline but if you're running exchange......

I'm all out of ideas! Sorry!

 

[smah]

No offence, but just to make sure:

Is the recipient fully opening the message? AKA - not just viewing the preview pane. I know some (maybe all?) versions of Outlook won't recognize the voting buttons until the message is actually opened.

 

[Mia03]

Maybe the recipients need to have Exchange in the background to see the accept/decline buttons?

Are the recipients also on your network? If so, it may be a misconfiguration with Exchange.

You were saying that nearly everything is stored on the local machine? If you are using Exchange though, all mail should be held in the storage groups on the server with a cached copy on the local machine.