Outlook 2000 unable to recognize Word attachments

[teresar]

I have an XP Pro machine with Office 2000 installed on it. When the user receives Word attachments via Outlook, he can't simply double-click on the attachments to open them since all he gets is that quick viewer doesn't know what to do to open it. He then saves the attachments to his desktop then double-clicks them there and they know to open Word just fine. I looked at file associations and .doc is associated with the correct winword.exe. Just for grins and giggles I took a peak at his IE settings for programs and Outlook doesn't exist as an option in there. I'm wondering if this is pointing to a larger problem?

Any ideas?

 

[Dreamboat]

I would just reinstall Outlook.
Perhaps even try running Detect and Repair from Outlook's help menu first.

Anne Troy

http://www.VBAExpress.com

 

[teresar]

Thank you! The Detect & Repair fixed it up perfectly.

 

[Dreamboat]

Cool beans.

Anne Troy

http://www.amazon.com/exec/obidos/tg/detail/-/0972425845/104-9778384-2391158?v=glance&s=books