Outlook 2000 mail not delivered when Send/Receive button is pressed

[Labone]

I have hundreds of users using Outlook 2000 on the front-end of a Netscape mail server, and everyone is happy except one person. The normal way to deliver mail to Outlook here is to either:
1. Wait for it to deliver naturally
2. Press F5 to deliver mail
3. Click on the Send/Receive button on the toolbar

None of these work for this person. She has to go into the Tools menu, click on Send/Receive and then the name of the mailbox in order to receive any mails.
I have never know this before and can't find any help on this.
Does anyone know what causes this and how to solve it?

 

[Davetoo]

Open up the Properties of her mail account (Tools/Accounts), and at the bottom of the General tab is a check ox to include this account blah blah blah. Make sure that's checked.