Outlook 2000 damaged deleted items folder

[dspace]

We have a corrupt item in the deleted items folder. Anything we try to do with that item or folder (delete, empty, etc.) causes Outlook to crash.

We are in a PST enivronment.

Is there anything we can do external to Outlook that would delete that item or folder?

Is there anything we can do in Outlook short of exporting all 40 odd folders individually, re-installing Outlook and importing the folders?

Thanks for any help.

 

[zigcoors]

Have you tried to run scanpst across the .pst to attempt to repair it?

 

[dspace]

Just tried scanpst and it found no problems. The item in question has no from address OR to address. I'm thinking that the lack of the to address is causing the problem.

Anyway, I have found no way to get rid of it.

Thanks.

 

[zigcoors]

Can you move the item to another folder? Then delete from there by press SHIFT + Delete?

 

[dspace]

NOpe. Whatever I try to do with that item causes Outlook to crash.

 

[joegz]

Is the preview pane off when you try to delete the item? joegz
"Sometimes you just need to find out what it's not first to figure out what it is."

 

[dspace]

We just tried it with the preview pane closed and the same thing happens. We did discover that we could move it to another folder, but, of course, when we delete it from that folder it goes back to deleted items.

 

[joegz]

If you can move it to another folder then can you do the SHIFT+DELETE from that folder? joegz
"Sometimes you just need to find out what it's not first to figure out what it is."

 

[dspace]

No, we hadn't tried that, but just did with the same result

It's the item from hell.

We're kind of resigned at this point to re-installing Outlook come Tuesday morning, but I really appreciate all the suggestions.

Thanks.

 

[zigcoors]

This may work if you can move the item:
Create a second .pst folder.
Tools > Services > Add > Personal Folder

Create a new folder in that - move the offending item to that - then remove the new pst from Outlook - then delete the pst from Explorer.

Hope this works and saves the trouble of reinstalling Outlook