outgoing prefix / ARS / directory problems

[mmy1981]

Can anybody give me a working example to dial outside using prefix 0.

I tried this before:
IPO soft 4.0
dial delay count = 3 (internal numbers are 3 long)
locale: Belgium (Dutch)

Shortcode:
0N
dial
N
ARS entry

ARS entry:
use secondary dial tone (+ in service)
N
dial
N
0 (line ID)

I have to delete the ? dial . code in ARS 50. If I don't do this, I can't dial an external number (eg. 0 011 29 91 90)

If I enter this number in the directory, it is displayed correctly. However, in Belgium, we can also dial "1200" to hear the date and time of day. If I enter 01200 in my directory with a name, and I dial this number then the name won't show on the display. It just flicks for half a second or so and then disappears.

Can anybody say this is the right way for dialing outside with a prefix and the ARS. Or if someone has a .cfg I can check those settings. I think there's a problem with the ARS, because I have to delete the ? code.

 

[mmy1981]

edit:

I have added a sim-box to the IPO (mobile numbers starting with 047....)

shortcode:
0047N (the first 0 for dialing outside)
dial
047N
51:mobile (ars entry)

ars entry mobile:
047N
dial
047N
20 (line id for mobile connections)
(secondary dial tone activated)

This works fine, but at this moment I don't hear a secondary dialing tone anymore after I press 0. I think it's because when you press 0 the system doesn't know which short code to take. Routing to an additional route isn't a problem.

Can anybody help please?

 

[tlpeter]

you don't need a shortcode for secondairy dialtone
just use the ars entry and check secondairy dialtone in there

also don't add the 0 for an outside line
use monitor to see what digits are send out

example

code N;
telephonenumber N
function dial
line id 0
secondairy dialtone checked



______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[mmy1981]

I don't use a shortcode for the secondary dial tone anymore, I just check the box in the ARS.

I also have to make the entry in the shortcodes section in the navigation pane (0N - dial - N - ARS entry). If I don't do this, I can't dial outside with my prefix (which sounds logical to me because you don't know how to reach the ARS)

If I use the call status or system status the number "1200" is send out when I dial 01200. After I press the 0 I get a secondary dial tone, that's ok.

But, when I make a new ARS for mobile numbers, I don't get a secondary dial tone anymore (the box is checked in the ARS)

I do the same as with my prefix 0 -> shortcodes:
0047N
dial
047N
52:mobile (ARS)

ARS mobile:
047N
dial
047N
line ID

The number that is sent out is also complete, without the outgoing prefix 0.

I tried the Monitor, but I have no experience with this program so it's hard for me to analyse the data. Somethimes I say just "120" instead of "1200", but when I activated CDR I saw "01200" dialed from my extention...

thanks for the help

 

[tlpeter]

here in holland i use theseshortcode for a normal outside line

systemshortcode

code : 0N
function : dial
telephonenumber : N
line id : 50main

ars shortcode

code : N;
function : dial
telephonenumber : N
line id : 0

this should help you on the way



______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[mmy1981]

That's the way how I programmed it (except for the ; in the ars - code)

If I use the ; it works the same. It generates a secondary dial tone after I press 0 - so far so good.

The only problem is when I enter a second system shortcode and a second ars shortcode:

2nd system shortcode:
0047N (0 = prefix, 047 is the start of a mobile number)
dial
047N
line id: 51:mobile

2nd ars shortcode mobile
047N;
dial
047N
line id: 10 (or the line ID I use for my mobile conversations).

I can dial 0 047.... over the specified line ID, but I don't get a dial tone anymore after the first 0

 

[tlpeter]

why a second systemshortcode after the 0 ?
or do i not understandit alright ?

______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[mmy1981]

the reason is when I dial a number, it should go out over line ID 0 for example. However, if I dial 0(prefix)047 then the number should leave over line ID 2.

I program this second ARS saying that these number (047...) should go out over ID 2 (sim-box) and the ARS has an additional route so when ID 2 is unavailable, I still can leave over ID 0

So, I can't place this 2nd ARS in the 50:main ARS because the additional route is only for these mobile numbers.

I hope you understand this explanation, otherwise I'll try to explain different.

 

[tlpeter]

oke i think i understand it

change the system shortcode to this :

code : 0047N
function : dial
telephonenumber : 047N
line id : 51mobile

change your ars 51mobile
be sure that the normal one (probably 50) keeps intact

then enter this

code : 047N
function : dial
telephonenumber : 047N
line id : 2



______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[mmy1981]

tlpeter, thanks for the help already!

but I did it like your example and this works fine. Even the additional route works perfect. BUT, at this moment I don't get a dial tone anymore after pressing 0 (even not after pressing 0047)

(the first system shortcodes remains 0N dial N and refers to 50:main)

 

[tlpeter]

i see i have a slight different config

go to the main ars
there make an extra shortcode

code 047N
feature dial
number 047N
line id 2

make an alternative ars for the 047
set it up the same as main but change the line id
also chande the system shortcode for 047 to go to the main ars


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[mmy1981]

This also works fine, from every system shortcode I refer to the main ARS. In this ARS I define over which line the number should go.

But still no second dial tone anymore. It seems the system doesn't know when to trigger the 2nd dial tone.

 

[tlpeter]

can you make a screenshot off that ars ?


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[mmy1981]

I will put them on my personal webspace as soon as I can log on to it because I don't know how to post a screenshot or file in this forum.

But the ARS is just standard
only changes are:
secondary dial toned = ticked
shortcodes added:
N
dial
N
line ID 0

047N
dial
047N
line ID 2

(systemshortcodes)
0N
dial
N
50:main

0047N
dial
047N
50:main

 

[tlpeter]

remove the system shortcode for 0047N

______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[mmy1981]

ok, perfect...this works. After I press 0 I get a second dial tone. If I dial 0047... I exit over ID 2

but (sorry)
my dial delay time = 1. I press 0 and I get a dial tone (but line 0 is seized, even if I continue with 047...)

If I dial 0047 (without waiting for the dial tone) line 2 is seized, so that's ok.

I know this sounds stupid, but some clients wait for the dial tone before they enter the rest of the digits.

If I rais the dial delay time to 5, I have to wait 5 seconds before the dial tone is activated after pressing 0...

 

[mmy1981]

edit:

now the additional route doesn't seem to work... When line 2 is seized it won't go to 0 anymore. The phone just gives a busy signal. In the first tests I did the phone said it was waiting for a line when line 2 wans't available.

 

[mmy1981]

screenshots and config files can be found here:

http://users.edpnet.be/ponzetta/

method A: shortcodes for mobile numbers are entered under the main ARS. Secondary dial tone works, but if you wait to long after pressing the first 0, line ID 0 is taken. Additional ARS works too.

methode B: shortcodes for mobile numbers are entered under a separate ARS and under separate system shortcodes. Works, but no secondary dial tone. Doesn't matter if you wait after entering the first 0. Additional ARS works too

 

[tlpeter]

i will take a look when i am at home


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[intrigrant]

The secondary dialtone in 4.0 sucks....

The secondary dialtone is only presented at the moment the caller reaches the ARS.

So if you have a shortcode 0N/N/50Main then after pressing 0 you go to ARS and get secondary dial tone
If you have a shortcode like 0047N/047N/51mobile then you get secondary dialtone after pressing 0047....
And in this scenario you wont get a secondary dialtone anymore after pressing 0 unless you wait for the expiring of the dial delay timer were you go to the 50main ARS and then you can dial 047xxxxxxx over the wrong line!

Completely useless and stupid, Avaya did not think about this...