Outgoing CID

[Ram0135]

I recently took over our company's Norstar system, and have been busily updating various things in programming. My understanding is that we utilize a PRI &/or T-1.

I am able to login via Feature-CONFIG, and have used that function to name sets, change features, button assignments, etc.

My question is outgoing caller ID. Currently, our outgoing caller ID # is the direct number for our receptionist (extension 221), so when callers call back they get a direct line to reception, and then the general mailbox. This happens regardless of the set making the call.

We have a main number 999-555-1200 which I'd like to display for ALL outgoing calls.

I used my extension as a test, my direct line ends in 1576 and my internal extension is 226. I logged into programming and looked up my set, went into line assignments, and did a scan. found my line # to be 204, went into the details for the line, line type is PRI-A (i believe), and I found the OLI field. It had 1576 listed (the last four of my direct line).

I keyed in the entire main company phone number into the field, then tried dialing out. I hit 9 to get an outside line, and dialing any outside number resulted in a fast busy signal, so no dice. I switched the OLI back to 1576, and everything was back to normal.

I believe our system version is 3.0, at least that's what's listed in the software field along with a few other #'s.

We have about 30 sets or so, and 20 direct lines that are mapped to specific extensions.

Any help for this newbie would be greatly appreciated.

-Ram0135

 

[Ram0135]

EDIT: It may be a higher software version, looking online I see features that aren't available on 3.0 that we have available, such as Hunt Groups, Hospitality, Distinctive Ring on Lines, Etc.

 

[cook1082]

Don't know what you changed sounds like the public recieved digits but the OLI is under the set programing.Sounds as if the Phone Co. is sending the lead DID not your main number so if you enter the main number in the OLI and it does not work then you will have to contact you provider and have them change your CLID being sent or alow the system to send your OLI.