Outgoing calls - fast busy

[larmi]

We have an issue where when we dial an outgoing long distance number (it could be any number (even toll free numbers) we get a fast busy signal immediately after the last number is pressed. I can tell it's not hitting the carrier because it happens so fast. It's not every outgoing long distance number, it's sporadically and happening at any station (we have over 1400 stations). Please help???

Here is a list trace I did - I cleaned it up a little bit...

12:28:40 active station 5205 cid 0x2eae
12:28:40 tone-receiver 01C0106 cid 0x2eae
12:28:43 dial 91413499 routeREFIX|FNPA|ARS
12:28:43 term trunk-group 1 cid 0x2eae
12:28:44 dial 914134994841 routeREFIX|FNPA|ARS
12:28:44 route-pattern 5 preference 1 cid 0x2eae
12:28:44 seize trunk-group 1 member 61 cid 0x2eae
12:28:44 Setup digits 14134994841
12:28:44 Calling Number & Name 8024475010 NO-CPName
12:28:44 Proceed trunk-group 1 member 61 cid 0x2eae
12:28:44 denial event 1183: Call rejected D1=0x8bcd D2=0x215
12:28:44 idle trunk-group 1 member 61 cid 0x2eae
12:28:48 idle station 5205 cid 0x2eae

12:28:49 active station 5205 cid 0x2eb1
12:28:49 tone-receiver 01B0101 cid 0x2eb1
12:28:52 dial 91800798 routeREFIX|FNPA|ARS
12:28:52 term trunk-group 1 cid 0x2eb1
12:28:53 dial 918007980447 routeREFIX|FNPA|ARS
12:28:53 route-pattern 6 preference 1 cid 0x2eb1
12:28:53 seize trunk-group 1 member 63 cid 0x2eb1
12:28:53 Setup digits 8007980447
12:28:53 Calling Number & Name 8024475010 NO-CPName
12:28:53 Proceed trunk-group 1 member 63 cid 0x2eb1
12:28:53 denial event 1183: Call rejected D1=0x8bcd D2=0x215
12:28:53 idle trunk-group 1 member 63 cid 0x2eb1
12:28:56 idle station 5205 cid 0x2eb1

12:28:56 active station 5205 cid 0x2eb5
12:28:56 tone-receiver 01B0102 cid 0x2eb5
12:28:59 dial 91877663 routeREFIX|FNPA|ARS
12:28:59 term trunk-group 1 cid 0x2eb5
12:29:00 dial 918776631242 routeREFIX|FNPA|ARS
12:29:00 route-pattern 6 preference 1 cid 0x2eb5
12:29:00 seize trunk-group 1 member 65 cid 0x2eb5
12:29:00 Setup digits 8776631242
12:29:00 Calling Number & Name 8024475010 NO-CPName
12:29:00 Proceed trunk-group 1 member 65 cid 0x2eb5
12:29:00 denial event 1183: Call rejected D1=0x8bcd D2=0x215
12:29:00 idle trunk-group 1 member 65 cid 0x2eb5
12:29:03 idle station 5205 cid 0x2eb5

 

[Stinney]

What happens if you dial the TAC for trunk group 1 and dial out?

What's the status of trunk group 1?

Denial Event 1183 is a call rejected event. 0x215 indicates location 2, 15 converts to a reason code of 21 which is :

Call rejected
The remote endpoint did not accept this call, even though the equipment is neither busy nor
incompatible and it could have accepted the call.

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[larmi]

Trunk 1 is fine, we have 69 members in trunk 1, some are active and some are idle. But there are no disconnects or anything like that. I'm really new to this so what does the remote endpoint mean? Does that mean our carrier is denying the call?

 

[Stinney]

Quite possibly.

What happens when you dial the TAC of the trunk and call out?

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[larmi]

Trunk 1 is an isdn line and the TAC is 761. However when I dial 761 from my station I get like an invalid tone. It's not a fast busy, it's almost like I don't have access. It's the same tone I get when I start dialing but take too long, and it time's out.
Other trunks are co lines and I am able to get a dial tone and dial out, but an operator recording comes on that says "call can't be completed as dialed

 

[Stinney]

You're not going to be able to do a TAC on a PRI.

If you're using the TAC on a CO trunk, don't dial the 9. You would dial the TAC then dial the number 1+areacode+number.

If you change the routing pattern for a number you can't dial to route over another trunk does it work?

If it's not blocked can you dial a 10+10+xxx number then the number to route it over a different carrier?

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[smokinjoe2938]

please post the route pattern

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[larmi]

Okay, here are Route pattern 5 and route pattern 6



Pattern Number: 5 Pattern Name: 413 & 518 LD
SCCAN? n Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 1 2 802 1 n user
2: 3 2 802 1 n user
3: 4 2 802 1 n user
4: n user
5: n user
6: n user

BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR
0 1 2 M 4 W Request Dgts Format
Subaddress
1: y y y y y n n rest none
2: y y y y y n n rest none
3: y y y y y n n rest none
4: y y y y y n n rest none
5: y y y y y n n rest none
6: y y y y y n n rest none



========================================================================================


Pattern Number: 5 Pattern Name: 413 & 518 LD
SCCAN? n Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 1 2 802 1 n user
2: 3 2 802 1 n user
3: 4 2 802 1 n user
4: n user
5: n user
6: n user

BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR
0 1 2 M 4 W Request Dgts Format
Subaddress
1: y y y y y n n rest none
2: y y y y y n n rest none
3: y y y y y n n rest none
4: y y y y y n n rest none
5: y y y y y n n rest none
6: y y y y y n n rest none

 

[smokinjoe2938]

It's not every outgoing long distance number, it's sporadically and happening at any station (we have over 1400 stations). Please help???
I do not believe your programming is the issue here but you line provider as you stated it does not happen all of the time, I would have all of the channels tested by your line provider, if you could isolate the call channel then busy it out and then retest.It seems all of your failures are going out on the same ds1 board (members 61,63,65,) I would bet on a ds1 board issue here, try to busy out the ds1 board associated with these channels and retest and post results.

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.