I have several DN no longer in use that have been outed. Recently those numbers when called from an outside line have started ringing to my attendant console instead of ringing busy by our provider. I don't know if there is an issue within my PBX causing this or if this is the phone companies problem. Is there anything I can check?
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Outed DN rolling to Attendant
- Thread starter Zeddal
- Start date
NortelGuy1979
Programmer
Look in your INT_DATA block. The CTVN treatment is what you're looking for. Set it to BUSY if you want slow busy, or OVF if you want intercept treatment. If it's OVF you'll either get fast busy or you'll get an intercept from the provider; depends on their setup.
Matthew - Technical Support Engineer Sr.
Matthew - Technical Support Engineer Sr.
- Thread starter
- #3
My INT_DATA is
REQ: PRT
TYPE: INT_DATA
CUST
TYPE INT_DATA
CUST 00
ACCD OVF OVF OVF ATN
CTVN OVF OVF OVF ATN
MBNR OVF OVF OVF ATN
CTRC OVF NAP OVF NAP
CLDN NAP OVF NAP NAP
NINV OVF OVF OVF ATN
NITR OVF OVF OVF ATN
NRES OVF OVF OVF ATN
NBLK OVF OVF OVF ATN
RCLE ATN OVF ATN ATN
CONG OVF
LLT OVF
DNDT BSY
ESAM OVF
The fourth entry of CTVN means that the PBX takes calls to unused DID to the attendant? It must have always been that way. We recently started using a 2250 Console and they are just now noticing that these calls are hitting that console.
Thanks!
REQ: PRT
TYPE: INT_DATA
CUST
TYPE INT_DATA
CUST 00
ACCD OVF OVF OVF ATN
CTVN OVF OVF OVF ATN
MBNR OVF OVF OVF ATN
CTRC OVF NAP OVF NAP
CLDN NAP OVF NAP NAP
NINV OVF OVF OVF ATN
NITR OVF OVF OVF ATN
NRES OVF OVF OVF ATN
NBLK OVF OVF OVF ATN
RCLE ATN OVF ATN ATN
CONG OVF
LLT OVF
DNDT BSY
ESAM OVF
The fourth entry of CTVN means that the PBX takes calls to unused DID to the attendant? It must have always been that way. We recently started using a 2250 Console and they are just now noticing that these calls are hitting that console.
Thanks!
NortelGuy1979
Programmer
Yes - the values are for the following, in order:
From Station or DISA
From Attendant-extended call
From TIE trunk
From CCSA/DID trunk
So CTVN OVF OVF OVF OVF would give overflow to calls from any source to an invalid DN.
Matthew - Technical Support Engineer Sr.
From Station or DISA
From Attendant-extended call
From TIE trunk
From CCSA/DID trunk
So CTVN OVF OVF OVF OVF would give overflow to calls from any source to an invalid DN.
Matthew - Technical Support Engineer Sr.
- Status
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